To Who it May Concern,

I am writing this complaint because I have no car now. My car has been in the service center at George Matick Chevorlet for a month and a week. The car I am still paying a high car note is a 2005 Chevy Cavalier LS, a 2.2 engine with 77, 000 miles on it has had the timing chain to break and the cost is a new engine or used, which will cost between 3000-5000 dollars for that make car. The people in the service department did try to help me to see what could be done, but General Motors is not willing to do anything about this. The mechanics I've talked to are surprised the timing chain had broken. The GM representatives are blaming me. They are saying I did not have enoungh oil changes.

I did give them some documentation for places I had oil changes and the rest were done by mechanics I knew or someone reliable who have worked on my car for several things and knew what they were doing. I did not always get a receipt. I got about 10 oil changes and there was always oil in the car. I am writing this complaint because I feel the car did not hold up to its merchantiblity. I should not have a car for 4 years and it breaks down. I need my car to make money. I have three jobs, which two of them does not paid as much as one of them. I am a teacher and I work based on contracts and when I do not have a contract I do not work. I must be able to drive to various locations. I am devastated about my car and I am not getting the help I'd hope for. I believe I have a defective part and car, serveral things came apart or broke on the same car. The speedometer stop working and the right windshield wipper broke in the inside and would not work. I did not "dog" my car and I do not like not being able to drive it, but still paying the car note. I do not make the amount of money to pay for a 3900 dollar engine.

I love a Chevy and that was my frist car. I am a dedicated customer and I still want to drive a Chevy. I have been laid off almost every summer and it is hard to find another job without a car. I have a medical condition that hinders me to stand or sit long periods and walking and climbing is out of the questions. I know my limitions. I need another car or cost reduction, which will allow me to pay my car note and get my car repaired or a trade off or refinance another car. All the things that has happened with the car industrial business is truly sad. Regardless, I will still buy a GM car under whatever name you chose.

Is it any way the company can help me?

Thank you,

Sincerely,

Pamela Patterson

My 2002 Chevrolet pickup, 1500 series' brakes are nearly worthless at 19.000 miles of light duty use. They were failing at 12, 000 miles but the dealer would not admit it. I have a repair estimate of $571.00 from the dealer now to fix the problem caused by rusted rotors, a very common problem with light duty trucks from 2001 to 2004. In 2005 GM switched from disc rear brakes back to drums because of this problem. The National Highway Traffic & Safety Administrations' web site has thousands of complaints about this problem, however, their reporting mechanism breaks the complaints into so many different categories regarding vehicle type ( for example, the following categories all pertain to the same type: "c series", "1500", "c1500", "Silverado", "Silverado 1500", "pickup", "Chevrolet truck") that the problem seems diluted. At any rate the problem is well documented but never subject to recall and often not warranted by GM. I recently filed a complaint with GM Consumer Affairs, in Detroit, MI. asking for cost sharing to fix the brakes but was denied because of "low use". The only effect low use had been to delay identification of the extent of my trucks' brake failure until after the normal warranty period. I am now filing a complaint with the Mich. Att. General and the Nat. Highw. Traffic & Safety Adm. I am seeking parties with a similar complaint to join in a class action lawsuit. There must be over a million GM vehicles from this time frame that have failed brakes once or several times or are going to soon, whether bought new or used.

Although John Boy Cheverolet has gone out of business, They failed to do the work that was under warranty and telling me that nothing was wrong and then when the warranty was over they find that my Brake drums are warped on the back. I had to get GM to make them put new rotors on the front because they simply wore out. I took it to a Chevy dealer and they told me it would cost about $600.00 dollars to get new drums and brake pads.
I feel like just because I am a women they thought I was stupid and they could get by with this. Well maybe they did, but this is why they are needing to be bailed out, because of customer dissatification. I have owned 4 new chevy's, but I will not buy another one. my money is on Honda or Toyota. Maybe if American companies would pay more attention to what their customers are saying they would need the help now.
Melissa Albright

I apologize if you are not the correct person to write to, but after the 6th phone call, and with the representative knowing how upset and

disappointed we were with the way we have been treated, it wouldn�t surprise me if she gave me an invalid name or address.

Just when I think Customer Service can�t get any worse �our daughter had some trouble with her car, a 2003 Pontiac Grand Am (VIN:

1G2NF52F03C296017).

Roughly 1 month ago, which is how long we have been given the run-around, our daughter took her car for a minor repair. They did an inspection and

told her that the front hubs needed to be replaced. They said it would be covered under warranty, so our daughter authorized them to replace them.

When we received the bill they said that it WOULD NOT BE covered under the 60000 mile GM Major Guard warranty. They said the warranty company said

it was already replaced under warranty and therefore would not be covered again. If a part fails, and is covered under warranty, it is because

that part is not supposed to fail that quickly. If it fails TWICE then to me that is even more reason to cover it, and to me indicates a problem

with the design, the parts, or the previous repair. They said I should call the warranty company)

(Phone call #1)

I called the warranty company, and they agreed that it should be covered by someone, but NOT THEM, and that it was replaced in Feb. That means the

parts failed in 7 months! They offered no assistance.

(Phone call #2)

I stopped at the GM Pontiac dealership where we usually take this car for repairs. They verified that they did the original warranty repair, on

Feb 18th 2008, and also agreed that since it was only 7 months ago that it should be covered (by someone other than them), and gave me a GM

Customer Assistance phone number (800-222-1020).

(Phone call #3)

I called the GM Customer Assistance number. They did the same research into the history of the car, but they said that I need to talk to �GM PP�

but not really sure what they job is.

(Phone call #4)

I called GM PP (800-631-5590) who also did some research, and eventually said that it also is not their problem. They said that I now have a �file

number� 71-672110219. They said I need to talk to GM Motor Division (800-762-2737). Again, he also told me that this should be covered warranty

expense, and that the GM Motor Division would provide me instructions on how to get the reimbursement.

(Phone call #5)

I called the GM Motor Division. After putting me on hold twice to do her own investigation, she told me that �it would be difficult for her to get

us a reimbursement�. In her words, �it is a covered expense, but not one that we can reimbursement for�. I asked her what that meant, she had no

understandable answer.

I asked her who I need to talk to - to escalate this short of the BBB and the State�s Attorney Office. She would not give me the name of any else

in the office she was in, but gave me your name/address.

(Phone call #6)

We are being given the run around. Our daughter is in college, so the cost of this type of expense is difficult for her. She was told it was a

warranty expense � she was misled, I am being lied to. The five (5) people I spoke to said it was a covered expense, but repeatedly that they were

the people that would pay for that expense.

Bottom line � our daughter is going to college in IL, and I am in MI, and she gotten taken advantage of � big time!!

Bottom line � the car is within the 60000 mile warranty period (which should cover the repairs), the parts failed within 12000 miles (which should

cover the repairs), and yet our daughter is out ~$270, since everyone I spoke to is just passing us around !!

This is ridiculous, this is unacceptable, so if there is anything you can do to help it will be appreciated.

I attached the repair bill in the hope that this provides some clarification.

-----

A week later I received a phone call from GM Customer Service, which was even more irritating and disappointing than response that I got from the

original phone calls.

I received the follow-up phone call from Customer Service. They said that they had contacted our dealership and the service shop where our

daughter had her car repaired, who agreed that the hubs needed to be replaced, that it was a serious repair which needed to be fixed, and that the

car should not have been driven. They all agreed (Customer Service, GM Major Guard, the Dealership, and the Service Shop) that it is a repair that

would have been covered by the extended warranty, and would have been covered by the 12 month warranty for any such repairs (the hubs were just

replaced 7 months prior).

But despite the warranties and that the seriousness of the repair, Customer Service told me that they will still not honor the warranty, because

our daughter should have known that towing was included in the warranty, so she should have known to have the car only towed to a GM Dealership.

She is a student away at college, how could she have known that or even been thinking about that.

Why didn�t the repair shop know that?

When the repair shop called GM Major Guard to verify the warranty, why weren�t they told that either it had to be at a GM Dealership, or that it

would not be covered?

We were told that it was covered !

Our daughter is being taken advantage of !

I think this is ridiculous. Everyone I tell this story to thinks this is ridiculous. I have never heard of any warranty abuse like this before.

With this type of Customer Service it is no wonder that sales of US cars are so low, and are continually declining.

Oldsmobile alero has an issue when it reaches a certain mileage that it has a security alert that will not allow the car to start-you have to leave the key in the ignition for 10 minutes to reset the security feature-this is not acceptable- this happens at least once a week to me i have been late to work not to mention being at a gas pump and cant move for 10 minutes-have talked to several other owners that have the same problem-why is there not a recall!!