General Warranty Services

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Category: Business & Finances

Contact Information
282 Main St., Salem, New Hampshire, United States

Phone number: 603-685-0100
generalwarrantyservices.com

General Warranty Services Reviews

Tony January 5, 2009
Awful company
Call 4 to 5 times a week, go clear through the message and push 3 to be removed and the have talked to representative and asked to be removed and still do not remove me. Message says that their records show that your cars warranty is up, but then they don't have any records of any cars you own, you have to tell them what cars you own and then they ask for your VIN number of the car. Representative got rude with him when I asked if the had me on record why do I need to give you all this information so I told him that I didn't have the car that I told him and he was even more rude, when I asked to removed from his calling list he said I am not going to now since you wasted my time...

They should be put out of business because its a complete scam.

1-818-870-5023 is suppose to remove your phone from their list. Says it takes up to 10 days but don't think it does.
Noxville January 5, 2009
Fraudulent practices
My wife and I had been harassed by this company for almost a year trying to get us to purchase there extended manufacturers warranty for our 2001 Honda Odyssey that we had just purchased shortly before the calls started.

After much persistence on there behalf we decided to get the warranty. We were told it was the same as the manufactures original warranty and that it would cover all motor and transmission problems. Two months of payments later our vans check engine light came on so we took it to a dealer to get it looked at as instructed by the warranty company's manual so the warranty wouldn't be voided. We then contacted the warranty company and filed a claim. We hadn't even made it into the door from the dealer's shuttle when the warranty company was calling us on the phone to tell us our claim had been denied. When I asked why they informed me that we voided the warranty by driving the van home after taking it to the dealership.

The problem with this was that we had never taken the van from the dealership, we had taken there shuttle. After about two hours of phone conferencing the claim was reopened. By now I was a little concerned at how fast they had tried to decline our claim. Then after a couple of days and a lot of headache we were declined again because the part that was discovered to be broken in our transmission was not covered under the warranty. Come to find out only about 12 specific parts in our entire van were covered under this warranty.

I'm not talking about major parts either but the little, individual parts in the motor and transmission together. After several complaints and many, many phone calls I was finally able to get a hold of someone. This person informed me that the broken part in my transmission was almost exactly the same as a part covered under the warranty. He also informed me that he was going to get the claim approved and would be getting back with me in a day or so.

It's been 3 weeks and I still haven't heard from him. When I called the company they told me they had never even heard of him.Long story short; we were denied, the company did not pay one dime for anything, and it cost us $1000 more with them than if we had just fixed it ourselves. Do not ever by anything from this company because they will never follow through with any claim.

I've chatted with many other people who've gotten a raw deal from this company and are in the process of filing a suite.
December 1, 2008
Manipulative Practices
My wife and I had been harassed by this company for almost a year trying to get us to purchase there extended manufacturers warranty for our 2001 Honda Odyssey that we had just purchased shortly before the calls started. After much persistence on there behalf we decided to get the warranty. We were told it was the same as the manufactures original warranty and that it would cover all motor and transmission problems. Two months of payments later our vans check engine light came on so we took it to a dealer to get it looked at as instructed by the warranty company’s manual so the warranty wouldn't be voided. We then contacted the warranty company and filed a claim. We hadn't even made it into the door from the dealer’s shuttle when the warranty company was calling us on the phone to tell us our claim had been denied. When I asked why they informed me that we voided the warranty by driving the van home after taking it to the dealership. The problem with this was that we had never taken the van from the dealership, we had taken there shuttle. After about two hours of phone conferencing the claim was reopened. By now I was a little concerned at how fast they had tried to decline our claim. Then after a couple of days and a lot of headache we were declined again because the part that was discovered to be broken in our transmission was not covered under the warranty. Come to find out only about 12 specific parts in our entire van were covered under this warranty. I'm not talking about major parts either but the little, individual parts in the motor and transmission together. After several complaints and many, many phone calls I was finally able to get a hold of someone. This person informed me that the broken part in my transmission was almost exactly the same as a part covered under the warranty. He also informed me that he was going to get the claim approved and would be getting back with me in a day or so. It's been 3 weeks and I still haven't heard from him. When I called the company they told me they had never even heard of him.
Long story short; we were denied, the company did not pay one dime for anything, and it cost us $1000 more with them than if we had just fixed it ourselves. Do not ever by anything from this company because they will never follow through with any claim. I've chatted with many other people who've gotten a raw deal from this company and are in the process of filing a suite.
I can be contacted at [email protected] for more info.

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