Placed a order on 03/24/11, after going onto my 6th week of waiting I call the number (which of course is not a 800 number). The person I speak to named Timothy informs me that it will be another -2-3 weeks. What? Really? I asked if they are in the US as his name is Timothy and he was obviously from another country. He finally says he is not in the US, he states that the product has been on back order and is now in the warehouse. I ask where the warehouse is, he say's Connecticut. I ask to have it express shipped since I have been waiting so long. He says no, I ask to speak to someone in the United States, he informs me that he cannot transfer a call. I ask to speak to his supervisor, finally I get someone calling himself Peter Samuel. He informed me that they canceled my order, but if I would like to place a new order, it would be 7-10 days... After asking him 10 times where HE was located, he states New Delhi, India! Of course, no e-mail address to write a complaint. Only the same number that I had just called. I have a problem with companies claiming great customer service, but then offering you NO WAY to contact them but a number they charge you to call, that offers absolutely no results! I am glad it was canceled before I received this product, from what I have read I WOULD NOT have been satisfied with this product anyway.

I placed an order for six (genie bras) after watching a very convincing commercial on television. The order was placed 3/14/11, I was told it would take between 2 and 3 weeks for them to ship bras. It actually took longer and I received my package today 4/15/11. They were sent in an envelope that should not have cost more than a couple of dollars, Shipping and Handling cost me $19.95. After receiving shipment I took the merchandise out of package, tried on a bra, I realized the commercial made claims that were not true. They claimed these bras were supportive and would lift breast giving a nice look. THEY DID NOT, I am an average breast size. Now, I must take time to return to sender, they did not send a label to return I had to call, Customer Service Representative, I received a person that I could hardly understand because of her broken English, always very frustrating to me. She offered to credit my card with $10.00 if I kept the bras and not returned them, obviously they have had other problems if she could make that offer so quickly. I told her I was not keeping them and they would be returned. My complaint is that the commercial lied, this cost me much more money than it should have cost. Buyer Beware!