Gentle Dental
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Category: Lifestyle
Contact Information
Wellington, Florida, United States
idealdentalcare.com
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Gentle Dental Reviews
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MackG
July 4, 2011
Oversell
Everyone who goes to this Gentle Dental, Wellington FL is recommended deep cleaning even though the insurance don't cover it - maybe its time for state regulator's to shut this place - its day light robbery
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handson
May 26, 2011
Crooks
I was told I had a credit on my account and I asked for a refund. They told me it would take 6 weeks to process. I called after 6 weeks to check on it and told they couldn't refund me until all the cliams were paid. The claim in questions was a year old. The office manager told me that she sent it to the insurance company and I would have to wait until they paid on it, which should be soon since she sent it over a week ago. She then asked if I wanted to call the insurance company so I did. They never received it, and they gave me a fax number where it coudl be faxed to. Called the office manager back, said they never got it and gave her the fax number to fax it over, she said she would do it right away. I called the insurance company back after 2 weeks and they still hadn't received it. So after going back and forth with this, calling the billing office and the regional manager. I finally got my money. During my last appoitnment with them, which was an appointment to have all of the fillings I had put in the year before refilled (one completely fell out), I was told I needed 3 fillings for cavities I had. I declined. Just got back from my new dentist and I have no cavities that need to be filled. I won't even get into the problems my husband has had with the work they did.
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GentalDentalisGREEDY
February 10, 2011
Unfair Billing
I have requested a detailed billing of the charges and have not received this. I have been requesting this since June of 2010 and nothing yet. I specifically asked them not to do any additional work that would not be covered by my insurance and they did indeed charge me double. I have yet to this day to receive this information other than threatening letters about collections. The Dr's at these clinics barely are able to communicate in English and are fresh out of dental school. They have no experience and are all horrible at their profession and this is why they are at Gentle Dental.
DO NOT USE THIS COMPANY! THEIR CUSTOMER SERVICE IS HORRENDOUS!
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Sparkels
May 14, 2010
We have just experienced one of the scariest experiences in my life
We have just experienced one of the scariest experiences in my life. We made an attempt to make a first appointment for our children to have a simple cleaning with either Rita or Benita Evazyan DDS. We read horrible reviews about Castle Dental and decided to choose another dentist in Burbank. We spoke with Azza the extremely HIGH STRUNG head of the dental office. She told us in no uncertain terms we could never make or discuss an appointment unless we had clearance from Access Dental. I was then told by Access Dental they couldn't make an authorization unless we had an appointment. I realized I needed to get both parties on the line to amicably figure this out. The gentleman from Access dental was cordial and polite to Azza. Rather than coming to a meeting of minds, Azza blew-up and acted very unprofessional to Access Dental and myself. She told us to go somewhere else. I recommend you do the same.
I have two children - I would never want them to witness an adult acting younger than them. In life we all need to bend- I ask her to at least confer with the dentist team. Absolutely not! I rarely write anything negative on the internet unless I feel I have to. On the contrary we look forward to writing raving reviews about good businesses and practices. Unfortunately we as parents feel the need to warn others. I haven't read anything negative about the Evazyans. We pray the Evazyans that work at Ms. Azza's establishment become aware of the very unprofessional office protocol. We would be happy to withdraw this review if we see a shift in attitude.
Thanks goodness for the internet and a way of sharing our experiences.
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Misskore
April 28, 2010
This is the worst dental office ever
This is the worst dental office ever, they can't even keep an appointment and do not have the courtesy to call and let a person know. They did call to confirm my appointment the day before, but when I showed up, they seemed so confused as to why I was there. The receptionist claimed that their office manager called to cancel, but that never happened. Nor did they apologize for causing me to lose work.
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Pirasse
March 9, 2010
Have to wait for along time even having an appointment
After speaking with the receptionist to set up my son's inital appointment I was thrilled to have found a dentist that would be good with my apprehensive son. When I got to the office my thrill disappeared. When I walked into the Detroit office it looked more like a fly by night project. Nothing about the place appeared kid friendly. At least the had chairs. After a 2 hour wait wn the waiting room with an apprehensive 6 year old asking to go home we are finally called into the back. 20 minutes later partial x-rays are done. Not even on the back teeth where his bad teeth are. Then there is another 25 minute wait with no one coming to the room. When I told my son we were leaving one of the dental assistants asked me what the problem was. I explained to her that you do not have a nervous child wait 3 hours and hasn't even seen the dentist yet. She explained they are very busy due to alot of people losing their insurance due to the economy and closing jobs and asked me if I would like to schedule another appointment. NO WAY!!! What is the pourpose of havimg an appointment if your not seen for hours anyway? I actually ended up walking out and let every client in the waiting room know how I felt on my way out.
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Koriffey
March 4, 2010
Gentle Dental is the worst
My wife and I had our teeth cleaned at the Gentle Dental location in Fremont, CA. The front office is a joke. They are pretty much clueless even in basic concepts like setting up appointments. But let's set that aside.
Gentle Dental is a chain and uses the same unscrupulous marketing/up-sell practices that many other large corporations use. When you go in for a regular cleaning they harass you and try to get you to sign up for other more expensive treatments like deep cleaning. We finally succumbed and signed up for the deep cleaning (yes, we were fools!). They also quietly slip in extras like "desentizing cream" etc., during the treatment without disclosing it first and then slap a charge on you for it, because according to them, "it's really required but the insurance company does not cover it".
Now for the worst part. After our treatments, we paid our part and were told that the insurance had picked up the rest. After a couple of months, they came back and started asking for more money saying the insurance did not cover all the costs. When asked about the details, the person at the corporate accounting office was extremely confused (standard Gentle Dental incompetence). I have no way of disproving the legitimacy of these charges, but I am still suspicious of these new charges and wonder if it is some sort of "profit-boosting" scheme devised at corporate headquarters to boost revenue during these lean times.
After much ado, I finally just got fed and just paid the bill. I also swore that I will never ever again go to Gentle Dental or similar "chain" outfit. I am going to stick to my local small-business dentist and I urge you to do the same. What Gentle Dental did to me is another example of how the greedy corporatization of our health-care has hurt the average person on the street.
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tatga
January 15, 2010
Stay away from them
I have read other reviews of Gentle Deltle and find that they are doing the same to my wife and I. I selected them through my retirement medical options, mostly because they were least expensive. That is important to us because we are living on a very limited income.
The first thing they did was to tell me it was necessary to go for a cleaning 3 times a year, rather than 2 normally allowed by the insurance plan. They advised both my wife and I we needed deep cleaning.
I found in other complaints, found online, this may or may not be necessary, but we can't afford to go for 2nd opinions.
We were advised that our half of a deep cleaning, based upon our insurance coverance, would be about $1200. Found a 2nd opiniou published on another complaint that this is out of line. To quote: "that the industry standard is to charge $150 - $200 per quadrant, $300 per quadrant in the most expensive of dentist offices". My half would be what is charged in the most expensive offices. That is not Gentle Dentle.
Now the abusive part. My wife just had her teeth cleaned. She was advised to have deep cleaning. She said she could not afford that. They told her not to come back. They will not clean her teeth anymore. I assume I am next, but will change dentists when my wife does.
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Caruzo
January 6, 2010
Simply awful
Okay so my friend's mom and sister went to the dentist the other day because his little sister had to get a tooth pulled. The tooth wasn't loose. It was in the way of other teeth and making her cry from pain. Now, my friend's family isn't exactly "well-off". They don't have the most money in the world.
They just have enough money for food and that's pretty much it. The parents sometimes give up their food just to ensure that their children are happy. Well anyway, the dentists wanted $21.80 to pull his sister's tooth and they didn't have the money. What did the people at Gentle Dental do? They refused to pull the tooth, leaving this little 8 year old girl in pain. The next day his little 8 year old sister stayed home from school and spent the entire day pulling out her own tooth that was NOT loose to begin with. She was forced to do what a professional dentist could have done, but refused to because they needed the money up-front. The "professionals" at Gentle Dental wouldn't help an 8 year old girl when she was in massive pain, so she resorted to DIY surgury. Does this sound "professional"?
No human should ever be denied medical care because they cant afford it.
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October 29, 2009
Unethical billing practices
My husband and I were recommended, by our insurance company to use the Gentle Dental Boynton Beach office. We presented our ins cards and explained that we were new to this medicare HMO & not sure of our coverage.
They looked up our coverage and presented us with a patient treatment statement, indicating the procedures covered and out of pocket procedures.
We both needed, according to them, "A deep cleaning." they refused to give us the free one. We paid the extra at the time of service. I always wrote "Paid in full to date" on my check as the office manager indicated there were no hidden charges. After each visit, we were asked to sign a paper "For the Ins Co to know that the work was performed."
Well two months later, my husband gets a balance forward bill from Gentle Dental. I called for an itimized statement and was sent an invoice.
Several items that were in the covered column on the patient treatment statement were now moved to the patient responsibility column.
I feel that they gave us false information just to get the work started. This practice is unethical and they should be forced to stop fooling patients.
I have filed a complaint with BBB which GD has refused to answer.
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