I had issue with GEOnline Service, I set auto payment via their website, first month the payment went through and second time they started charge me late fee and returned the check fee and claimed that I set wrong banking account online, tried to talk with their esclation manager, she refused to provide her name and very unprofessonal, didn't listen to my explaination, refuse to do any effor to investigation of their fault.
Looks like they knew exact what they are doing, so don't want to deal with me, in order to prove their scam, I made another payment online via their website last week, I wrote down their confirmation with my correct bank information, and three days late, I got another returned check fee.
I asked my bank and my bank checked all transaction record and confirm that no any retuned unsucessful tranaction happened to my account and my bank account manager even can help me to set up the conference call with GEonline service to resolve the issue. but GE refused. they still calimed that I set wrong banking account online.
Not sure how this business can do business in US, I checked Better Business Buare website and don't understand why BBB still showing them A+
I saw a lot complaint for this scam company, If you are same issue like me, , in order to protect the customers like you and me, Please go to BBB to report them.