My stepchildren have not received the last 2 weeks of child support from Georgia CSS; it is withheld from my husbands pay and has been since 2/11/03 and his employer sent us documents showing where the payments have gone the last 6 years and copies of the last 2 week pay stubs to show it was taken out. We have been trying for the last week to get answers from GCSS to no avail other than their system is down, other than the site where you can check your account online. But that doesn't make sense to us because you can see where they took the monthly maintenance fees out, and where his ex received payments from another ex on his payments in the last 2 weeks. The children 12, 17 split their time with us and their grandparents and the mother has to give the weekly checks to the grandparents. We have tried to have it delivered to the grandparents directly but the red tape to do that is incredible. The ex as of today has closed the account online but GCSS said it will take 60 days and we will continue to have to pay the monthly handling fees. We just want to make sure the payments get to the grandparents. (we share custody with them because the mother abandoned them and we were going to get full custody but the children wanted to stay there because they would have to change schools and the oldest only has one year left.)
GCSS will not talk to me (I am the stepmother) unless we (my husband and I)go to the main office and fill out a form with identification. That didn't make sense either; if we have to go to the office then we can talk to them together and directly...a form should not be necessary. The ex wife has even given them permission to talk to me and that doesn't work. I did send another e-mail this was my 3rd; letting them know if the childrens mother or father has not received an explanation as to where the funds are within 24 hours then we will file a formal complaint against GCSS.

Has anyone had experience doing this?