Bought moldy & infected toilet paper from Angle Soft a Georgia-Pacific CO. They said sorry have a nice F... day. The company had me send them the remaining unused product.. after weeks of phone calls to them they finally stated Yes it was a little black with fungus but its ok.. I ended up with a staph infection & lots of medical & lost wages costs. But Angle Soft Does not care about consumers...They would not even discuss reimbursement of the cost of the product, not to mention all medical costs... They are the worst company I have ever dealt with & BUYER BEWARE of all Georgia- Pacific merchandise

Georgia Pacific/Northern's "clever marketing", shortening the rolls (same price) thinking we consumers wouldn't notice, is backfiring: many of us ARE noticing. I will not buy this product until, or unless, they decide to change this policy. This product was purchased from Sams Club, which has several other options for purchase of competitors' products.

I submitted this complaint to QuiltedNorthern.com; it was forwarded to Georgia-Pacific Consumer Response Center. Herewith their response...I had to laugh... What I need is coupons and plaudits for my "loyalty" to Georgia Pacific! Apparently this was read by a Real Person who didn't comprehend our language, or maybe got paid per response.

"Thank you for contacting the Georgia-Pacific Consumer Response Center. Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.

"We appreciate your interest in our products. It is our pleasure to mail discount coupons for our product (s) to the address you provided. In addition, coupons may also be available in your local newspapers and retailer's advertisements for additional offers throughout the year.

"Again, thank you for your loyalty to Georgia-Pacific.

"Consumer Response Center
[email protected] | 800-283-5547"

Georgia Pacific indoctrinates it's employees with a Market Based Management (MBM) program which is designed to keep the communication to external agencies consistent. The guiding principles of MBM are
that the company acts with integrity by conducting all affairs lawfully, strives for compliance 100% and that
the organization acts with humility and respect. If an external agency were to ask any questions regarding the actual behavior of the company, the employee is trained to respond with the mantras of the MBM program.

My experience as an employee inside GP is that the company routinely acts outside the boundaries of Generally
Accepted Accounting Principles (GAAP) and the rulings of the Federal Accounting Standards Board (FASB).
The company is short-term managed by executive level employees who are trained in production and have little accounting knowledge, but have the authority to manage the accounting of the books to achieve their financial metrics. As a corporate controller with 15+ years of disciplined accounting practice and education I was surprised that a corporation as large as Georgia Pacific could actively create their own accounting policies and procedures which are not consistent with GAAP/FASB but are developed so the company can report higher earnings.

As I reviewed the books of the company and discovered the obvious accounting errors, I documented the problems and quantified the magnitude of the required adjustments. I reported the errors to the General Manager and the Regional Controller of the company. My expectation was that the errors would be reviewed and corrected with large unfavorable journal entries.

The company made the decision that it did not want to take the financial hit and made the decision to fast track me out of the company. The GM and the Regional Controller began a rapid campaign to document me out of the company by making false claims against by character and performance which were completely unfounded. I was fired within weeks of reporting the accounting abnormalities. I have discovered that I was the fourth controller in five years to be fired from this same Georgia Pacific location. All of the preceeding Controllers left under a dark cloud and were accused of not following the company policies & procedures.

In addition to firing me without cause, the company short paid my vacation and terminated my benefits immediately. The company offered COBRA to me three weeks after I was fired and after all my medical, dental and life insurance had been terminated. The doctor and dental offices cancelled my wife's appointments and have refused to set new appointments without a cash down payment. The COBRA premium of $950 per month
was already past due when I received the application notice. GP also has set up a medical savings account which is funded fromthe employee paycheck as automatic withdrawls. The fund expires at the end of the year and the company takes all the money deposited in the account which was not used by the employee.

In short, I am writing this complaint to any perspective applicant to Georgia Pacific. The company treats it's
employee's with no humanity. The corporate decisions favor the bottom line of the company at the expense of the employee. Promised bonus's are not paid, vacations are not paid for and the company requires that the managers work 60-80 hours per week (including Saturdays and some Sundays). Executive Managers down grade the peformance of the middle managers so that they can get a larger piece of the tiny bonus pool.
The company routinely broadcasts plant closings and layoff's and creates an atomoshere of fear and intimidation which is used by executive management to get more days and hours of work from the middle management. The executive managers encourage lower level managers to report against their middle managers.

I would not recommend to anyone to waste their time and effort working for Georgia Pacific.