I have purchased a car from this naperville dealership and had only trouble from day one. When we went in to the dealership we were greeted by a sales person who did not have any knowledge of the car we were looking at. We went for a test drive and was not impressed with the car that much. The sales person was showing us how to turn on a radio or heat. Come on my five year old niece knows that. When we arrived back at the dealership he was way to pushy. I know that sales people can be pushy and annoying but it felt like her had somewhere to be. (I guess he quit the next day or what even fired) When we asked him details about the finance he had no knowledge. He than called a "finance guy" but the problem with that was he also said he really did not do this and he was fillling in for the other guy. Come one people buying a car is important stuff. Where was this "finance guy" ? When we asked things to be broken down for us he just wrote few numbers down and just told us this was the only deal he can give us. After twenty minutes of back and forth he just asked us what we would pay. So we told him but when we did the math things were not adding up. He than told us he will gave us "FREE ONE YEAR SERVICE" and fabric protection. Well let me tell you when they say nothing is for free they meant it. They ended charging us and we only noticed it when we took the finance papers home. They also told us that they were going to lower the purchase of the car by $2000 but only did it for $1000. Those finance people are so scummy.
Our problems only got bigger with this dealership. I am sure that owner of this dealership things that he is running a well oiled machine but he is just scamming people. I am never had this kind of a bad experience any where else. I am not saying that the nissan car is bad but just this dealership.
Well just when i thought what else can go wrong we had service issues with them. We had some issues with the car the next day. First non of the fluids were filled and the brake was making noise. I am not to sure how long that car was sitting there. I had to fill all the fluids up myself. What is that all about. Spend almost thirty thousand dollars on a car and fill your own fluid? I don't think so. So we ended up calling the service up and asked them to look at the car to see what else was wrong with it. First they said no rental would be given and we would have to rent our own car. I knew we had rental option with our extanded warranty. Well after that was said and asked to a manager they agreed on the rental. They look at the car and for some reason or another could not find what was wrong with it. They called me up and told me to pick up my car. At that time i called the rental place and said what should I do with the rental. They told me to drop off the rental at the dealership. So after work i went to the dealership and was greeted by a service guy who told me to drop off the rental and to go find my car at the parking lot. WHAT!!! HELLO that is your job... I have never been treated that way before.
Two weeks pass and I get a letter from enterprise saying that the car I rented was damanged and because i signed the contract with them I had to take the responsibility of this.. That is completely wrong. The dealership acted as the enterprise agent. Well it did not help that when we dropped of the car no one checked to see there was any damages. So I had no proof that nothing was wrong with the car when I dropped it off. Well now I have to pay for a damage on a car that this dealership did. They are taking no responsibility for the accident. Well now i refuse to step a foot in this dealership. If I were any person who was looking to purchase a car from this dealership i would think twice. Matter of fact just d on't go there. There are other places to buy cars. I wish all of you luck and watch out for those numbers.