I rented a trailer for our burning man trip for 1 week. From the very beginning they did not do as the contract stated. They only responded after I ask them via email what does a paying customer must do to get a callback? Then I would ad should I call a consumer assistance firm to get a call back? Then they'd get back to me in only a few words "do not threaten us & you are not getting your deposit back" then no other communications. To date I have not had any communication with them, they will not tell me why I am not getting my deposit of $2000 back.

I believe that I have exhausted all my efforts. I left voice mail messages, I've sent in emails. One of them reply saying that we will not reply to any of your emails, questions and so on. I asked if this is how they do business? Nothing. I have nothing in writing to tell me anything. I've done my part, they have not. I can't even dispute or send a letter, where to send the dispute!

I am so upset on how they continue to lie and dodging me! Please help. p.s. I did send a brief note via email to KTVU Channel 2.

I made a reservation for RV almost a month prior to my vacation date. Getrv charged my card of full amount and all the papers were signed. However, just a few days before the pick up date, the owner of the vehicle cancelled without any notification the agreement and to my absolute astonishment GetRV.com refused to fulfill its obligations as a mediator by clearly choosing the owner's side. It turned out that according to their agreement, an owner has all rights to cancel the contract whenever s/he chose so without any explanation and without any penalty fees. If however a renter chose to do the same less then 30 days prior to the scheduled pick up, it would cost him loosing the full contract amount. GetRV even charged me $100 of so called processing fee and it took me an hour of intensive talk with its manager to fight this charge back. No replacement of RV was offered at the cancellation time. It was a pure luck that I managed to find a last minute substitution on my own so my vacation was not ruined. I am totally stunned and angry by the unequally GetRV treats their renters as opposite to owners. While GetRV imposes harsh cancellation fees on renters, it refuses to admit any responsibility for the RV owner who refused to provide the vehicle as agreed in the contract.