I have tried to cancel my subscription to Gevalia many times both in writing via US Mail and e-mails and they just keep shipping and demand payment. They will not pick up the coffee I never ordered and keep sending harassing bills and letters. I have been sent to collections several times and fnally give in to protect my credit rating (another sore subject).They have not responded to any correspondence, they just keep sending coffee and then demand payment.

Beware ordering from them, they will never go away! Gevalia is a very incompetent company. I regret the day I first ordered from them!

I recently gave four orders to Gevalia, amounting to several hundred dollars. When the first box, with a two-person coffee maker, arrived, it did not include the 10-percent discount and free shipping. I was overcharged by $18.95. I called Gevalia, which is outsourced to Manila in the Philippines, and was told "too bad." Beware! When you order online, you are not informed of total costs. You have three areas of TBDs when you are told to hit enter for the final sale. The arrogant crew in Manila really stinks. When I called after five days, I was told that my other orders would not be shipped for a month. The coffee just is not that good, either. I canceled all my orders, all because the company refused to refund $18.95.