Well, it's good to know I'm not alone on complaints against Gevalia. I signed up for the "free" Coffee Maker and coffee. The coffee is pretty good, but the Coffee Maker which was free is very poor quality. I actually worked in the Appliance Dept. in a major retail store and have never had someone return a coffeemaker due to a large amount of condensation running down the back of the coffeemaker. We would have to sit a dish towel behind the coffeemaker to catch the large amount of water.

The frightening part is, Gevalia actually sells that coffeemaker in their catalog for over $80. Do not buy any of their products, except for maybe the coffee.

When I e-mailed Gevalia with the complaint, I was told...I'll never forget this, that with every pot of coffee made it is normal for some amount of condensation. Not satisfied, I then contacted their Production dept. Although they would not look into the problem, they would send me a new coffeemaker. I declined and let them know if it was the same poor quality, then the problem would not be solved. I then closed the account after the rude associate told me, " Because the Coffeemaker is free, we cannot help you and if you are not satisfied with the product you can donate it to a charity. I was amazed. Bottom line, admitting to a design flaw would mean a profit loss to Gevalia. I hate to waste anything, so we actually use it in our travel trailer and cuss it every time we use it. LOL.

BEWARE: The coffeemaker sure looks nice and modern to go with any stainless steel kitchen, but it sucks big time.

i enrolled into their coffe pot offer and been waiting months,
i called westernunion and found the money order cashed 3/09/09.
now i get the run around from gevalia, they want me to trace the money order which is more money lost(14.95 for oder)and(15.00 for trace of check).
i am not letting this go, their reps had me fax the check receipts to them and then another rep asked me to fax again, i said i did and she replied i see it in your account info... so gevalia nori the rep is lying on purpose and refuses to honor this order rudely. i have a letterfrom them that proves they got my order and the check cash receipt.im now seesking legal action because they have gotten the order with the money order in one mailing and responded to it further the letter they sent clearly is asking for a credit card which i will use against them. i order in february it is april now.