I've had enough. I'm fighting back. www.gexa-gouges.com

All I want is a business that does their job, charges a fair and competitive price, and does not have to be watch dogged to make sure they are not setting up and exploiting you.

I got gouged by them as well - over $0.21 per KWH last month when natural gas was at a 5 year low! I had a month to month plan expecting gas prices to drop (which they did big time) and electricity to follow. Gas did, Gexa Energy did not! There resoning - "You should have signed up for a fixed rate term contract". let's see... why would they be pushing me toward a fixed contract at a time when prices are freefalling? I'll bet it has something to do with future profits. Do you think? Last December my bill was $493. This year $1005 and last year I used MORE electricity!

They are perfectly willing to setup and exploit their customers. After many calls I've decided the only way to combat a predatory retail organization is through consumer activisim. I've documented my position at www.gexa-gouges.com

GEXA ENERGY is a very poor company and the customer service staff are robots trained to repeat the same information. Unfortunately the main goal of Gexa is to bilch you out of as much as possible. After making an agreement for a payment plan a representative called to tell me it was all off and the plan should not have been made. What poor business practices. If you make a mistake you eat it. The first customer service rep. I talked too was not knowledgeable and left me on the line for an infinite number of minutes while I was waiting for a supervisor who never got on the line. I hung up. Called back got another rep. male this time nicer but still a robot.

Gexa was at fault but one can tell these drones sit in a booth with a computer screen repeating what they are programmed to say regardless of the situation. NO PERSONAL SERVICE AVAILABLE HERE!

Gexa comes on with an offer of low kilowatt hours but goes up immediately. BEWARE!

After being with Gexa 4 years I am actively seeking another company who at least has some real human beings on the other side of the phone. I do plan to report all details to the better Business Bureau as well as rhe Public Utilities Comission (512) 936-7120.

I can't go into all the details of my dissatisfaction but GEXA IS A PUBLIC UTILITY NIGHTMARE! The business practices are so poor its incredible!

Gexa Corporate Office
20 Greenway Plaza, Suite 600
Houston, Texas 77046

I wonder if corporate really understands what their customers experience. I doubt it and I will see if they really care. I doubt it. Just another GREEDY CORPORATION like the MADoff's of the world.

Don't bother to call customer service. You'll see if you call they all repeat the same script.

It's a shame all these power companies and customers still are victims of a system that fails to monitor these utility crooks!

STAY AWAY FROM GEXA! You've been warned they are deathly!

After paying my electric bill online, apparently Gexa didn't receive my payment. However, instead of notifying me, they just turned OFF my electricity. I didn't find out that the payment wasn't received until I was in the dark!! A notice was received the day after the due date, stating that payment was late, but nothing else was ever sent, so a month later, my lights were turned off. I had just made a new payment earlier that day, assuming that all was well!! Now it's costing me money to get it back on, plus could take up to 48 Hours at that!!! Extremely upset is an understatement. What company turns off power with no notice? They even had my email. No email, no letter, no NOTHING!!

GEXA ENERGY ENGAGES IN UNETHICAL BILLING PRACTICES. They have increased my rates SIXTY TWO PERCENT in 3 months, right after promising me the lowest rate in the market! In addition, I have been charged unwarranted late fees repeately on my bills, all while my bills were paid timely.

The details: First, they promised a 13 cent per Kwh rate when I signed up. Their ads they give you the impression that they are the cheapest provider in the market. Of course I signed up in response to the ads. Once I did they proceded to increase my rate more than 62% in 3 quick months! My electric bill at my condo had never been higher than $300, ever... even earlier this year with another provider. Once I went with Gexa, I saw my rate increase to MORE THAN $8OO PER MONTH!! For a condo!!! That's absolutely ABSURD.

Meanwhile, they set up their billing so that it's nearly impossible to pay on time if you pay by check. I never use auto pay services with any vendors because to do so is giving others the keys to your checking account or credit card. However, I pay all of my bills on time with a check. Most vendors give you 30 days from their billing date to pay and be considered timely. This is common business practice and is logical. Gexa's trick is that they only give you 17 DAYS from their statement date TO PAY! You don't have time to get them your check on time.

The key here is that it's from their STATEMENT DATE. The meter is running before the bill ever leaves their office, and they give you an unprecedently short period of time thereafter to pay. By the time they mail you your statement, you receive it at your mailbox, then you write a check to them, and then they finally receive it in the mail, there's a good chance that it's been slightly more than 17 days. Certainly it's been less than 30 days, so you're on time, paying before the next billing cycle closes. However, it's likely been a few more than 17 days so according to Gexa, you're late! You've paid 2 WEEKS BEFORE THE NEXT MONTH'S BILL is sent out, yet they hit you with a $35+ late fee, PLUS INTEREST.

This billing trick is especially effective if you have the audacity to go out of town on a business or pleasure trip for a few days and don't happen to get the Gexa bill the day it arrives in the mail.

TOTAL SCAM!!

I called about my SIXTY TWO PERCENT RATE INCREASE and my UNETHICAL LATE CHARGES. Gexa staff said they would change me to a fixed rate plan (for a FEE), and they also said they would reverse only one late fee as, get this, ... "a courtesy"... but they wouldn't adjust the two others they put on my account.

I have switched providers. In the end, this company loses out because I was with my former provider for more than 11 years. GEXA RIPPED ME OFF FOR FOUR MONTHS, BUT THAT'S ALL THEY'RE GOING TO GET FROM ME.

I WOULD ADVISE YOU TO AVOID THIS COMPANY LIKE THE PLAGUE. THERE ARE OTHER PROVIDERS TO CHOOSE FROM!!!

Gexa Energy billed me 350 more kil for the month of October 2008 than I used last year. I only had electricity from Oct. 6 to 25th (3 weeks) I was out of town 10 of those days. My bill was outrageous and simply impossible seeing that I only had electricity for the 3 weeks due to hurricane Ike.

I spoke to them and they were unwilling to make adjustments to my bill or send someone out to read my meter. 400$ for 16 days of service is Consumer RAPE.

I am ready to speak to an attorney about a class action lawsuit and am looking for others who will stand up and put an end to big business taking advantage of consumers. If you would like to participate, please contact me at 713 805-2328. I plan to contact an attorney 12/10/2008