Do NOT use this company as your electric provider, the customer service representatives are untrained and give out false information, each person you talk to says something different and they treat their customers like they are idiots! My service was disconnected because of a charge that I had already been told many times before was a mistake on their part, and they did nothing about it! My 9 month old son and I were out of our house, with no where to go for almost a week before we could pay the so called owed balance! Ridiculous, all they could say was "Sorry for the inconvenience!" What a crook!

I used Gexa as my electricity service provider for over a year and suddenly they started claiming that my payments were late and charging me late fees. All of my payments were mailed 10 days prior to the due date (via an online bill payment service). I called their customer service line and explained that the payments had been sent 10 days prior to the due date via an online bill payment service and they still refused to refund the late fees, blaming the US Postal Service but still charging me the late fees. DO NOT DO BUSINESS WITH THEM, THEY ARE CROOKS. I have switched to another electric service provider and sued them in small claims court.