Last spring, I signed up with Gexa, which had a great introductory rate for a variable rate plan, with the thought that the price of energy would certainly go down (and it did), and my prices would not increase. But yeah, Gexa jacked them up statewide while energy prices were declining, and we didn't really see it until our energy usage increases in the winter--and it cost us each hundreds of dollars.

But the contract says they can, right? So we were suckers, right, nothing we can do, right?

No. I figured something out. They messed up--got a bit too greedy.

I'm not only an affected customer. I'm also a lawyer. They might be liable in a statewide class action. Please contact me if you have any interest in getting involved. [email protected]

I requested a change of electric provider on line. I read where there might be a $400 deposit so I called GEXA and asked if GEXA would inform me if there was a deposit required - the answer was, "Of course!".

I did not expect to pay a deposit - I have an excellent credit rating. Nothing was mentioned in the contract that I received with my new account number, but when my first bill came, it included a $400 deposit!

I have called the company and have spoken with 6 customer reps. Nothing has been resolved and they say they will not check my credit rating because I was a previous customer. When I was with GEXA previously, they received my payment "late" twice. Once it was 1 day late and another time it was 2 days late. I paid early 8 times, paid exactly on the due date twice. THAT payment history deserves a $400 deposit?!!!

I just switched back to Spark Energy and I am filing a complaint with the PUC.