I got a Itunes gift card from a friend as a present. So as I went to put in the code on the website, it says that the card was invalid. I got really disappointed and my friend told me for sure that he payed for the gift card. I would never buy a Itunes gift card again. :(

Account Name: Gift card no: 116459 (020010101882924)
From this Rs: 91 has been transferred somewhere no body know where

Complain no1: 9355268 Asha sohanda on 3rd aug (20 minutes)
Complain no2: 9360976 5/6th Aug (20 minutes)
Complain no3: 9368578/ 9368648 Dipti 8th Aug (20 minutes)
Complain no4: Again my request was forwarded to receive a call from them but I did not get a complain number
Andheri branch direct no: 02266044747 – Prabhakar (11 min)
Maria from head office very bad service first got transferred first without informing
Reached the gift card department where maria baretto took all the information all over again she did not have the records for my earlier complains.
66044706 – direct number (9 minutes) was offered a call back when I asked when, was responded will call back in some time . .
Prakash called on 12 august at 10.30am from the phone number 01204348015 saying that they were given instructions from my company to transfer the points from my card to a new card for someone else . .and will email me the scanned copy of the letter that stated the same they took down my email address she was nikita
Till date no email i have received from them . .
Maria Baretto . .23rd Oct 3.30pm she enquired if I was given a written request which I was never asked before
She asked for the card number and account number said its invalid though it was the same she herself had found it before . .
When I conveyed the same to her she found it.
She took more then 10 mins to find the details . .
Asked to call back after 5 mins as she could not find out where the money had been transferred
When I called back after 5 minutes no one picked up the phone . .
I am not being traeted as a valuable customer for sure and I am very upset with Axis Bank.
Please resolve this issue as soon as possible . .