GiftCertificates.com
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Category: Services
Contact Information
United States
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GiftCertificates.com Reviews
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diebroccoli
July 9, 2010
deceitful practices
DO NOT ORDER from giftcertificates.com. They're a shady company with horrid customer service, and practice deceitful methods of getting and keeping your $$$.
I needed a gift for this weekend, so i placed an order on Wednesday at 4p ET and selected overnight shipping. There was absolutely no information on the website about cutoff times for overnight shipments. But, i figured that even if it did not go out Wednesday, it would be shipped Thurs and i would have it on Friday. Which would be in plenty of time for the weekend bday party where i would be giving the substantial gift.
Well, Friday comes and goes and nothing arrived. Apparently, there is a signature required for all overnight shipments. Signature...at a home address...during normal business hours on a weekday. Who is going to be home on a weekday to sign for a package?
This is never mentioned during the order process and can be found only by diving deep into a very unfriendly FAQ section on their website. If they would simply have a warning prominently displayed on the site that states signature is required, i would've had it shipped to my office. But instead, they would rather just get the order any way possible.
To top it off, on Friday afternoon i asked them to simply cancel the order, deactivate the gift card #, and refund my money (minus shipping costs). They wouldn't do it. No explanation, no reasons. They simply said they would not cancel or modify the order in any way.
Now they are going to have a chargeback, arbitration, and an attorney general's case on their hands. Instead of simply canceling the order, they decided to try and keep my $$$ (hundreds of dollars).
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September 12, 2008
Deceptive product description
Deceptive product description. BE CAREFUL with this merchant, as they make no efforts to handle legitimate complaints, and will not refund money spent on misrepresented products. THEY SHOW A PRODUCT THAT THEY DON'T OFFER AND GIVE NO REFUNDS! Today, I was told by giftcertificates.com customer service that even though their website may be deceptive, that the small print and disclaimer exists and they do not give refunds.
This is what happened:
Gift Certificates.com features categories and merchants in which a consumer can purchase a gift card for a specific denomination. I was given a gift certificate for giftcertificates.com in a $100 denomination. I opted to purchase a gift card from Dick's Sporting Goods because they have a store nearby. Dick's Sporting Goods has two types of gift cards that they photo depict on their website: One is a physical card that features their logo with a baseball background.
This card may be redeemed in their stores as well as online. I have used these cards, and this is what giftcertificates.com features on their website. Even though this is the card featured at GiftCertificates.com, THIS IS NOT THE CARD THAT YOU GET! What you get is a 'certificate' that is limited only to online purchases. This is a huge limitation, and would not have been my option, had this product been honestly described.
This could easily be corrected by giftcertificates.com, but they have no intention on correcting this, because it's more profitable to entice customers by featuring this card that isn't even available through them.
They could easily correct this:
On the Dick's Sporting Goods website, there is also an 'online only' gift certificate that may be redeemed only online. This has its own logo that doesn't feature the Dick's Logo and has the word Online. Pretty clear. This logo should be featured on the giftcertificates.com site, but it wouldn't generate as much business and product recognition as the store card; so that's the one they feature.
The 'online only' card is very limited, in that you get no physical card. The stores not only do not accept the 'certificate', but don't take returns from online purchases made using this 'certificate'. Why anybody would limit themselves to this type of certificate is beyond me.
If you're not comfortable with 'what you see is NOT what you get', stay away from giftcertificates.com.
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August 4, 2008
Bad service
Horrible, horrible, horrible. I placed an order for three gift cards each in the denomination of $50. It wasn't until a week and a half later that I found out the items were not available. I called to find out if my order had been received, i was told it had been, but that the items would not be available for at least another 10 business days. Fine. I needed that specific card. That was almost 2 and a half weeks ago. I finally got an email today telling me that they had shipped. Maybe I will get them by the end of August. I also tried to order gift cards to online merchant tigerdirect.com. Nope, dont have those either. customer service was fine, but i had to call to find out that my order was not available. hows sending me an email or something.
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