GILKEY Windows

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Category: Home & Garden

Contact Information
3625 Hauck Road, Cincinnati, Ohio, United States

Phone number: (513) 769-4527
gilkey.com

GILKEY Windows Reviews

just a consumer November 2, 2010

Service

Recently had picture window and front door replaced by Gilkey to take advantage of energy credit. While I'm happy with products, mainly used Gilkey because rest of my home had replacement windows from them so decided would be easier for resale if all were warrantied with same company- had slightly better deals when shopping the job.

Been very disappointed by customer service however. Original install was planned for time when my wife was off work. No call, no show during that week. When we called they told us would be couple weeks before the order was complete then they would schedule install. Not convenient and really ticked that we didn't get at least a call letting us know it wouldn't happen on initial schedule...

Couple months later, new door handle stops working (not a great sign...) and called to see if they could come inspect/ repair. While I got a quick call back scheduling appointment for the next day, nobody showed!! I took morning off work, sat home and didn't receive so much as a phone call. Called service dept, got voice mail, and left a message. Several hours later and still no calls.

This is NOT HOW YOU SHOULD TREAT CUSTOMERS!!!

Bruce Amrein June 22, 2010

Poor Treatment by Sales Staff

The salesman was rude and condescending. He made inappropriate comments about our income, asked why we didn't have Dunkin' Donuts for him when he arrived, asked us to come out to the store to be presented with figures and to "bring lunch for him when we came", then didn't even have figures worked up for us. Told us they "COULD" replace certain parts of the windows that we were asking to be replaced, but that they were not going to "concern themselves with such trivial work" and that if we wanted to do business with them, "we had no choice but to gut the existing windows and replace them with all new ones". He also said to us, "I can't believe you had me come all the way out to your house for just 6 windows" (the trip was only 3 miles, but inappropriate for him to say that anyway). Then told us it would cost almost $10, 000.oo to replace the windows in my house ($1200 for each small window and $1500 for each big one) and said, "Oh wait. I don't think that included labor" When I told him "For THAT price it had better include installation" he turned to me and said, "Well I guess we're done then".

I shook his hand and left the store. God! Was I pissed. I've never been treated so rudely and with such a complete lack of respect than I was that day.

If you live in the Cincinnati area, stay away from GILKEY WINDOWS unless you don't care about spending waaaaay too much money and having the sales people treat you like SH*T if they don't think they can make any money off of you. President and Owner Mike Gilkey and his son Vince, obviously DON'T CARE how their customers are treated, or they wouldn't employ people like Chuck Haas as a salesman.

OH AND BY THE WAY... CHUCK HAAS is not ONLY a salesman for the company - HE'S ACTUALLY A PROJECT MANAGER FOR THEM. Can you imagine?