I called Gillece about a clogged tub. The "technician" arrived fairly quickly and did an inspection of the access area to the tub, which is a rectangular opening cut in the wall behind the faucet and water valves. He shined his flashlight on the trap and told me immediately that the trap would have to be replaced, and even if he removed the cap on the trap, it would be impossible to get a snake through to remove the clog. After consulting a couple of pricing manuals, he informed me that it would cost $1500 to replace the trap. I told him, "thanks for coming" and escorted him to the door. I called a "regular plumber", who arrived in a couple of hours. It took him about 20 minutes to get the cap off the trap because it was so old, but five minutes later he had the clog cleared with an electric snake. Leave it to "Joe the Plumber" to do the "impossible." Cost me $205.00 on a weekend.
The people at Gillece should be put in jail. I don't know how they sleep at night.

On Christmas Day, 2008, I found a puddle of water in my basement, around the floor drain. The following day I called Gillece, responding to the ad about the camera that can access your sewer lines. I was told that my main line in the basement was completely clogged (he said he couldn't get the camera through the clog) and that it would require digging up and replacing the lines. His estimate was $3, 600 per day, and he felt it would require five or six days since our basement has no access directly to the outside and all debris would have to be carried out in buckets, etc. My response was "What if a person does not have $20, 000 to spend on a plumbing problem?" and he assured me that the company could help me arrange for a "reverse mortgage" to take care of it. I said that we would have to think it over.
Since he was already here, I asked him for a price to repair a shut off valve that had begun to drip. His estimate was "a little over $500"...to which I answered that I would duct tape the leak instead! (Two days later another plumber repaired the leak for $40, with no service call fee.)

Nineteen months have passed since this incident happened, and we never had the sewer lines dug up and replaced, and we never had another back-up problem. I think it was probably caused somehow by the hard rain that we experienced on Christmas Eve 2008, possible just water getting into the house through the basement walls or around a window and going to the low spot around the floor drian, but there definitely was not a clog in our lines.

We are senior citizens, but we are slow to panic and think everything through carefully, especially when dealing with an unexpected $20, 000 expense. I can certainly envision how many senior citizens would react when told that they could not use their house water, etc., until the "problem is repaired"...they assured us that they would be only too happy to start the repair immediately, so that we would not be inconvenienced any longer than necessary.

Every time I see the commercial on TV I just want to scream!

The feed pipe to my toilet was leaking. Gillece came and repaired it efficiently and quickly. Unfortunately they also charged me $634.00 for doing so. This was about the same price as i paid for the purchase and installation of a new water heater a couple o years ago. The only parts they replaced were the valve assembly inside the tank and the valve and liner from the wall to the toilet. I normally could have done this myself but after having a stroke my left hand is largely useless and I was not physically able to do the work. Being a senior citizen and having only one toilet in the house I was in no position to tell them to go away, pay the $65.00 service call fee and probably still get gouged by some other crooks.

Gillece Plumbing charged us $954 for less than an hours work. We just wanted 3 toilets reset and they lied to my wife and told her there was a leaky bathtub faucet that was damaging the inside of the wall and could affect the ceiling below. They quoted a price in the $800's that didn't seem too unreasonable for what they could encounter, but they ended up only replacing the tub faucet and resetting the toilet. They did not itemize the bill and answered out complaint that "this is the standard charge". It is amazing they can continue to exist with this business model. Pass the word "Avoid Gillece!"

I called to have a minor leak repaired. They charged $65.00 "trip fee" to be deducted from the cost of the repair. When the plumber looked over the job, he quoted $650.00 and said it would take him about one hour to complete. The parts required were nominal, so that's a charge of $650.00 PER HOUR.

I fixed the leak myself. The parts came to $1.50 (one dollar and fifty cents.)

I had to pay the $65.00 fee. They take that from you BEFORE giving you the estimate.