I requested that my automobile tires be rotated approximately at 6:30 pm on a Monday evening. I was the only customer at the time, but the service technician refused to rotate my tires by stating they did not require rotation. I spoke with the Auto Service Supv on duty and he stated he followed his direction from the technician and only worked there and needed to keep his job. I requested to speak with the Auto Service Mgr (Mario Wimbley at 803-642-7428), which had gone home and after several additional request, the Tire Store Supv did permit me to speak with his Mgr. The Tire Store Mgr then refused to comply with my request, even though I had purchased a tire service agreement that would coverer free tire rotation upon request, at time of purchase. I called back to the Sear Store Mgr (Allen Glover at 803-642-7455) and left a phone message each day over a three day period. An employee called me back very late on the third day, but refused to provide me with the Sear Store Mgr’s District Mgr’s name and contact information. The only phone number provided was the Sears Customer Relations # 800-543-4505, which always remains busy. (I understand why!!!) My wife and brother-in-law was a Sears Store Manager for several years and they refuse to every go back to a Sears Store to shop, because the way Sears treats most all customers and employees.