What an absolutely disgraceful company! I placed an order for GHD straighteners on 8th June 2010. After countless phone calls and emails, I still had not received these by July 1st and was going on holiday so desperately wanted to cancel the order. On arriving home from holiday 4 weeks later, there was a message that this order had not been cancelled and could I contact the office. I contacted the office on 30th July 2010 and demanded an immediate refund. It is now nearly 3 weeks later and after having some family problems I have realised that they have not refunded the product. I have had to take the issue to my card provider as I am now not prepared to deal with cowboy companies like this one.