These people are out of control. Glenn Associates Collection Agency of Woburn MA have refused to provide basic info in writing about the nature of the debt they're attempting to collect. One agent in particular, Mark Roger, is especially rude, yelling and screaming and demanding payment over the phone and refusing to remove our numbers from their calling list. Only after threatening to report him to the Attorney General did he put me through to his supervisor, Glenn Misith, who finally took one of our phone numbers off their list but not the other. We've contacted them trying to figure out how much we owe and to whom and we've explained that we're willing to pay if they'll just put the amount and account number and their address in writing but it's impossible to get a word in edge wise with these people. We eventually figured out on our own what the debt was- Turns out we owe a few hundred bucks on an old student loan from 7 years ago to the state university - we called the university directly and a very nice lady verified the amount and the date. Somehow it got lost in the shuffle, we were completely unaware of it until the call from the relentless Mark Rogers of Glenn Associates. We're going to report the company to the Attorney General and the Better Business Bureau. Somebody's got to put a stop to these people. I don't know how they're still in business.