I had two transactions taken from my account.

My credit card was rejected TWICE and then the transactions came out of my account. THEN the coffee was received AND RETURNED. I have been trying to get a refund since JUNE 4, 2009. I have heard that it will take 5 business days, 7-14 days (TWICE), automatic payment failed and it will be entered manually (TWICE), and then the same standard line it will take 7-14 days business days an TWO ADDITIONAL TIMES.

It is beyond the 60 days of appealing the withdrawal from my bank (how convenient). I have received 6 bank fees charges of $30.00 each as a result of this company withdrawing the money from my account.

This company is not consumer friendly. The customer service agents are rude when you call more than once. The company is not reliable, and there is no way to resolve this account after 14 weeks of trying. I will not do business with this company again.