Global Discovery Vacations

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Category: Travel

Contact Information
United States

Global Discovery Vacations Reviews

oster01 June 27, 2011
FRAUD!
We too have been defrauded by this company-seems our salesman forgot to mention the part about the website only showing "examples" of places to go to-too bad they only show one place!! And then they want me to pay in advance for this ridiculous vacation. Plus th3e customer service dept, is very snotty and short with you when you complain.We need to stop them, I will take the advice of others and complain to the Federal Trade commission, did complain to BBB in Kanasas but that got me nowhere. Hope to see them close up shop soon and take their bait and switch sales approach to the poor house!
cmorejon3 June 23, 2011
Stay away
I guess i am one of the many who got this contract signed up with this company. I triEd to get one of their "Expressways" weeks in gatlinburg and they told me no cabins in the state of Tn available, however I googled and ther are tons of cabins available for the week i needed it. Then they quoted me a vehicle rental for $1000.00 approx and i did it on line for $848.00!!!. The certificate I got for my so called free 1/wk cruise at the very bottom said in small print it had to be redeemed in 21 days which are over already! Also they are only opened from Mon-Midday Sat only. i am very dissappointed, they said this was like a travel agency, however you have to submit the week you need by e-mail and they get back to you in 7-10 days and if they do not then you can contact them, is any travel agency so complicated to get to? i am very sorry i got in this mess, I have wasted a lot of money and they should not be able to scam more persons. I WILL NOT RECOMMEND THIS TO MY WORST ENEMIES.
JulianK June 5, 2011
Unhappy with service and would like to get out of our contract
We are very un-happy with GDV and feel that everything we were told in the sales pitch was a lie. We were told that we could travel all over the world, hardly true it seems they have a few places mostly in the US and S. America. Told we could use two of our weeks if we wanted to book on short notice or during peak season, we couldn't find a place in Florida until next year no matter how many points we wanted to use. Worst of all we were told we got a discount on your membership because someone had just sold their membership back, yet after looking into the company after foolishly signing the contract we were told you could NOT sell your membership back. I have looked into the company and they do offer places to stay, however we feel that we were misled and lied to by te salesmen. The customer service has been a joke and even our "free" cruise we were promised is going to cost close to $10o. We are just very un-happy and would like to find a way to void our contract. I am preparing a letter for Tom Lyons and other execs as well as a couple of news websites. Please if anyone has had any luck getting out of wasting their $ with this company send my an e-mail @ [email protected]. Thanks!
Forehmier June 28, 2010
The free vacation offered with signing up with Global Discovery Vacations is a rip-off
The free vacation offered with signing up with Global Discovery Vacations is a rip-off. Global Discovery Vacations knows this and says it is all Celebrity Productions fault. We paid our $70 for both the cruise and free airline tickets. We recieved neither. Calls on the phone are never answered. After many months and many attempts to get get what I was promised. We are out $140 out, wasted multiple hours trying to get what was promised and ended up extremely mad and frustrated. In the end we just gave up. Global Discovery should make good on our loss and Celebrity Productions should be investigated.
Knowit June 10, 2010
They open offices up under various names and don't follow through with their promises
They have an office in utah called global travel network.they open offices up under various names and don't follow through with their promises. Good luck getting anywhere or even getting a call returned.
Mooklen June 9, 2010
Overall I would give the customer service department a failing grade
Have only booked one vacation but every time I call the membership hotline I get forwarded to a VM and it takes at least a day to answer any questions I might have. Plus the majority of the paperwork that they give you is chalked full of BS making it difficult to find any kind of relevant information. So it wasn't surprising that I didn't realize that you have to sign up a second time to use the concierge service until less than two weeks before my vacation. Well it apparently takes 7-10 business days to get your membership activated - fat lot of good that does me now. When I called and finally got ahold of someone I was told that it was absolutely impossible to activate membership over the phone. Apparently it is exceedingly difficult to write down my membership number, name, and phone number (that is ALL that is on the mail in card). Overall I would give the customer service department a failing grade.
Takovane May 21, 2010
I fear we got ripped off
Your Scottsdale, AZ office has been closed and the phones are shut off as well. Your Kansas office phone does not work nor does the 800 membership phone number. We paid $5K for a package and fear we got ripped off as other customers claim.
Couldoyu April 14, 2010
$200 charge in our account for not following the policy
We actually joines 3 years ago and have booked 1 vacation a year, we recently stayed at Beso Del Sol where ROBIN HASSLER booked us knowing I had an 18month old staying with me. They then tried to throw us out into the streets the 2nd night of our family vacation all 7 of us, because of age restrictions. Finally they did not call us back so we stayed thinking all was well until we got home and there was a $200 charge in our account for not following the policy, they theyu ignored when ROBIN HASSLER booked us!
Amelia April 13, 2010
I would like to get out of the membership
First of all I like to ask for Eric Stout direct phone number and 2nd how long in advance do you usually gave them? How about when you used your express line? What's the point of having an EXPRESS LINE when there's nothing available anyway. My bf and I just has a problem booking to O'ahu Hawaii for Nov.09. I believe this is an off peak reason but yet they don't have anything available for us. We has became a member last 2 weeks (Aug.26, 09) Right after they gave us our member I.D. We requested for Nov. in O'ahu. We called and all they can say is "nothing is available that week and there is nothing we can do. You need to give us at least 120 days in advance." But I thought first of all, the month we're requesting is fall on OFF Peak season (60 days in advance). Second, before we sign up for this program, the sale rep. told us there shouldn't be any problem booking for Nov. to O'ahu. They should have something available for us. Now they are telling us that there's nothing they can do? By the way, the people on the phone was not friendly at all. Maybe they are so use to people getting upset when they told them there's NOTHING AVAILABLE. Honestly, I really think that this program is going to be very difficult to work with. If you have not signed anything, please take my advice. I am trying to find out how to cxl my membership..I hope there's a way to do it without me paying that membership fee ($6900) :( If you are out there with the same situation i'm in, please advice me on how to get my money back and avoid that membership fee. I would like to get out of the membership.
Beautiful24 April 13, 2010
Please do not waste your money with these people
We joined several months ago, and have not been able to book any vacation. We have documented several pages of back and forth communications and efforts to get our money back. Our story seems like many others. We are out the money and probably will never use this company for a vacation. Please do not waste your money with these people.

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