In August David Ross an Inventory Manager from Global called to see if we were interested in selling our timeshare. We told him yes. We paid their fee and recieved a contract stateing that they will sell it in 90-days. David said to call back in 30-days for an update. Called back on Sept. 10 and was told that that knows where he is and that Melissa (office manager) will handle his account's. Was told that she will call on Sept. 29 to give an update. She did not call. Spoke to her assistant Alesha on Sept. 30. She said that she is trying to get the file from Melissa and that she will call back. I called on Oct. 1 and was told by Alesha that Melissa still has my file and that their is nothing in it, except a note saying that Melissa will call me on Sept. 29. Again Alesha said that she will call back. Hearing nothing again I called back on Oct. 3, and again talked with Alesha. She said that they are going to call Saturday to offer their client's a refund and still fulfill the contract. No one called. I called again on Oct. 7 left message at 3:00 pm EDT for Melissa to call me back. I called again at 6:00 pm EDT and was told that Melissa would be back in 20 minutes. I called again and Melissa said that she would call back the next day in the morning. She never did. Called again on Oct. 13 and spoke with Alesha. She said that see is going to see what is going on with my file and call back. She never did. Called again on Oct. 14, my wife spoke with Demetrea. Demetrea said that Melissa will call back in one hour when she get's back. Melissa never called.