To whom it may concern,

I bought a “Certified Pre-Owned” 750 Li approximately 8 months ago. My feeling at that time was that I had purchased BMW’s best model and, backed by the Certified Pre-Owned program, would enjoy my “Ultimate Driving Machine” for years to come.

Let’s just say that after eight months of ownership my original feelings about the car, the Certified Pre-Owned program, and the BMW brand in general have changed considerably. I am also certain that the Ultimate Driving Machine slogan could not be further from the truth.

In the eight months that I have owned the car, I have had to take it in for work an average of one time per month; on several occasions leaving it for a week at time. Here’s another stat for you. Having put less than 10, 000 miles on the car since its purchase, my Certified Pre-Owned 750 Li has been forced back into the shop for repairs every 1, 200 miles, on average.

The problems with my Certified Pre-Owned 750 Li as your records will attest include the brakes, emissions failures, electronic systems, the CD player, and more. This is a vehicle which is apparently falling apart in several different areas and how it passed through your Certified Pre-Owned program makes me wonder whether there really is some sort of mechanical certification process or whether BMW is just certifying that these cars are used. Call this automobile a lemon, an accident, or a total disaster; it is anything but an Ultimate Driving Machine.

While the ultimate solution for me would an agreement to return this vehicle to BMW for the amount I paid for it, I will settle for an extension of the warrantee so that this poor excuse for a vehicle doesn’t start to pull money out of my pocket for the privilege of running it in for repairs every month. If we can’t come to an agreement along those lines, I am willing to listen to a proposal on how BMW would like to rectify this situation.

If this situation cannot be fixed between us, I’ll take two steps; my attorney will file a suit for reparations and I will make sure that this story gets in front of as many people as possible. Think of “United Breaks Guitars” with a lot more views.