I ordered a couple of things from this website. I liked that they have a variety of cake decorating things, but when my order got processed, I noticed that the shipping cost is on the high side. I thought that my order will need to be packed in a bigger box. When my order arrived, it was a small Priority Mail box that cost about $4.80 to send. I was charged more than double! I called and asked if they will refund the rest of my money and they told me that it includes handling, shipping and packaging materials. Heck! they get this box free from the post office, why do they need to charge me with packing? I know that their price includes their mark up already, why do they have to mark up the shipping as well? I will never, ever, ever shop from this website again!