why are we forced to buy global tel to talk to my son in a re hab? this is america. i am forced to buy global tel link. it is 16.00 for a five minute phone call. i could buy a card at wal-mart so much cheaper. i guess this is just the american way, dirty hands, rich getting richer.

So I finally get in touch with Global tel this a.m!!! So I go ahead and talk to thm about the service getting st up. And I give them the local number that Cons Call home gave me... So then they are like well what's you address!!! Here we go again!!! Ugh!!! SO anyways... Make a long story short... The lady aggravated me!!! She was so rude... So I told her about her little company and how they try to monopolize us!!! So I was like well if i get a south carolina number how much will the call be? This heffer said it would be $17.00 for a 15 minute call!!! W.T.F!!! And I said:"$17.00!!! That's crazy!!! Who does that? So anywhoo... I told the cow that I wanted my refund back from the advance pay... And she didn't want to!!! She said that it was my fault that i prepayed the service!!! So she said that it was my FAULT!!! I then was like!!! I want my refund!!! So then she says well it was your fault that you prepayed the service before checking with us... She then said sarcastically if some one told you that walmart was giving away free ac units would you just go and walk in walmart and walk out with an ac unit? W.T.F??!!! I said what does that have to do with anything??? I was like well YOUR AUTOMATED SERVICE LINE TOLD ME TO PREPAY ON MY NUMBER SO THAT I CAN HAVE SERVICE!!! So anyway i payed $50.00 on my prepay account, and the heffer then says ok i will refund you the amount minus a $5.00 refund fee!!! So I'm like now how much are you refunding me? The cow says $35.00!!! I said no no... U owe me a refund of $45.00!!! So then guess what??? The cow hangs up in my face!!! So I will be filing a complaint on her!!! Hey when you kill a cow you gotta make a burger!!! So now I won't be bale to talk to my husband! I tried my best... With no success!! I gues we'll have to keep on with the letters...

I happen to own a prison support service company that helps prisoners, their family and friends. We are a "third party" to assist prisoner's families with cutting the cost of prison calls. We have the exact same complaints we see on this complaint board...faxes not being received...unknown blocks...service charges with no service...and poor customer service. We publish a magazine once every other month that reaches prisoners US wide. Since prisoners have lots of time on their hands lets allow them to join in writing letters to the needed officials to get get rid of "Global Tel Link" and get a company that can better serve your loved ones in a "honest" business way. Please email us if your interested in having your opinion "heard". Also please provide us any addresses we need to publish to "get our voices heard" and we will publish the information in our magazine and with our brochures. After getting billions of letters from our prisoners...change must follow!!! We still provide cheap phone calls for state prisons with "calling card access" and all federal prison facilities (they don't use Global Tel Link). The cost is less than $10 a month, and the calls are 06 cent a minute. If interested ask for details. We also offer email accounts to prisoners allow family & friends to email them anytime. We forward their emails weekly. You can also send them attachments (photos) through email. The cost is only $20 a year. We believe with our company that "NO PRISONER IS LEFT BEHIND". Email me directly [email protected] (Put in subject line...Change must follow) God Bless Always!!!

This company takes more money than any company I know. It is bad enough the prices are outrageous. I paid a bill off and they still have a block on my calls. These calls are correctional facility calls only. 2 calls a week, 30minutes each call, and my bill is over $35.00 a month. When there is a communication problem and I couldn't hear my husband talking, I have hung up, and yet they still charge me for 1 to 2 minutes, of 1.50 or more. I have asked for a credit and explained why it was only 1 minute long, and they said the would take care of it. Well to this day, I have 7.50 worth of calls that I could not hear the caller and he couldn't hear me. This has been since May. They haven't credited me but they have blocked calls for a 30.00 bill.
Now the bill is paid off and the block is still on. They claim it takes 24 hours to unblock the line. I have waited 3 days sometimes. There should be something we can do, in order to keep in communication with our loved ones. This is outrageous business practices...