Global Warranty Group Reviews
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David Leighton
November 22, 2010
warranty
Buyer Beware by the time you pay the deductible and the price of the insurance you might not have saved your self anything and you will have to put a hold on your credit card for the price of the phone if you want a working phone in a timely fashion. Also on there site it say to merchants how to profit from returns. No one promised you a new phone did they? check out this link to there sister. companyhttp://www.prcind.com/remanufacturing/remanufacturing-79.html. Make sure you watch the video where they mention there sister GWG. What I have learned is make sure it is a factory store in my case Verizon not a store that sells Verizon and go over the warranty info carfully so you are getting a good value for your money. To make sure im clear and fair I am happy with Verizon the service has been good
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D Strong
July 17, 2010
Voided contract
BEWARE THE COLLUSION OF VERIZON ZONE AND GLOBAL WARRANTY!
I bought a $310 phone and insurance package from Verizon Zone and was never told that the insurance package would not cover the first 30 days. I lost the phone on the 21st day and was abruptly told over the phone that my insurance contract would be voided. Case closed. Thanks for calling.
Avoid Verizon Zone and Global Warranty at all costs.
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Dallas Hawks
March 10, 2010
No Service
Purchased a warranty from GWG along with my phone upgrade from Verizon. I had insurance on my previous phone included in my Verizon contract. GWG was $90 for two years where Verizon was $6 per month. I should have done my home work. With Verizon I called they shipped a replacement-had it the next day. Return my old phone and paid the deductible. GWG, you can get a phone shipped out two day later, with two day shipping and they place a $300 hold on your credit card along with the deductible. Or else you can send your damaged phone in, when they receive it they charge the deductible, order your replacement phone for shipment two days later, and ship it two day air. In my case they charged my deductible on March 1, on March 10th I still don't have a replacement phone, nor a tracking # to show that it even shipped.
Pay the extra money-buy insurance from the phone company. It is still true "You get what you pay for"
Dallas Hawks
7703172355
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Lydia L Cressall
November 13, 2009
wireless claims service
I filed a claim for a broken phone last week and after putting a $300.00 hold on a credit card, I was told I would receive my replacement phone within 48 hours. I never received the phone and no one bothered to contact me so I called back and was told that the reason I hadnt received the phone yet was because that model had been discontinued. So I chose a different model of HTC and was once again promised it would be delivered within 48 hours. I should have received it today and never did. So once again, I spoke with a representative and was told that the phone had been ordered but hadnt been shipped yet and she didnt understand why but that she would have the corporate office contact me on Monday, November 16th. ( More than a week after my original claim ) This process is taking much longer than I was told to anticipate and I am becoming truly frustrated. I would really appreciate if someone could contact me immediately about this issue.
(307) 705-9756 or (307) 922-4168
Thanks,
Lydia L Cressall
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