I added $25 on 10/06/2008 to phone 304-272-6914. Two calls were made, one on 10/06/2008, which was disconnected before the end of the 15 minutes usually allowed. The second one was made on 10/07/2008 with and only lasted about 7 minutes when it was disconnected. No other calls went through, yet the balance of $21 fell to $11 without any service being used. I spoke with a rep, and he indicated there were several calls made. I explained that this was inaccurate, as only two calls went through. The system was problematic and not working on 10/07/08 for hours. I have two phones that I spent $400 plus on so far in a month. The calculations for used minutes is not working, deducting more than used.