Global telelinks has been an absolute cheat & the agents are shameless liars who give you false info about your own ac balance & literraly harass you with repeated phone calls until you agee to top up the ac.
Recently after being told I had only 34NZD in my ac & my ac would expire, I told them I didnt want to continue & wsas happy to shut down the ac. I was literally harassed with repeated calls until i agreed to top up NZD 110 & was given a guarantee of 1 year validity n no one calling up again until then!
When i realised that an unauthorised amt of NZ$ 220 was charged to my credit card, I complained & in the process found out that there was NZ$ 534 sitting in my ac as balance & the agents had told me I had only 34 NZD left !! The lies that they tell is absolutely shocking.
After complainting by emails n calls I was refunded 102 dollars of the recent NZD110. The $8 was charged to me for refunding my own money & they have refused to refund the NZD220 that they charged to my credit card without my authorization. They said the agent that did it has left so apparently I can't get that money back!!!
Beware of this company as they are absolute scaming cheating frauds & refuse to take any responsibility for their employees & agents' actions !!! Can a company legally deny responsibility for their employees & agents??? Someone should sue them & I think it should be done soon before they continue with this for long!