I have been a globe mobile phone use for several years and the service of globe has deteriorated.
The ff. are my complaints:
1. Poor accounting services - quick to bill a service not used ...postpaid celfon no - 09178817887 . I have been billed twice for Super Duo. After a complaint, the first one was removed and an assurance that the second billing was going to be corrected. Received the billing with that same amt, I upgraded my mobile phone last March 2011 and cut off that line and still get that biling. Please do something regarding this matter.

2. Yesterday, I tried to share a load with my postpaid to prepaid no 09276280665 three times. I received a txt message that it was successfully tranfereed but it was not. The ff. are the transaction ID: 50379364.transaction no 503816242, transaction ID 504163520.
I would appreciate that the unsuccessful transfer not be added to my bill.

Ma. Teresita S. Capistrano for Ma. Cristina s. Capistrano


3520

FAILURE of said telecommunication company to deliver to me, the promo DTI
0949511, UNLIMITED TEXT AND CALL FOR 1 DAY TO GLOBE/TM SUBSCRIBERS, exactly as
advertised.

When I checked my balance at 6:04pm, March 25 it was P66.00. I registered with
the abovementioned promo and received the confirmation at 10:09pm March 25.
After said registration, I made my first call at around 8:30am to 09174253674
which call was disconnected after several minutes. I tried to reconnect several
times but failed to do so. Instead, every time I redialed, I heard a recording
saying that I do not have enough load to make a call or so to that effect. Upon
hearing the same, I checked my balance only to find out that instead of having
P41.00 to my credit (which should be the balance left after deducting the P25.00
I spent for the promo), I had only P2.00 left. Meaning my P41 load was consumed
by the call I made to a Globe subscriber, 09174253674, even while my SUPER-UNLI
subscription was still active.

Using my cp with P2.00 load, I was able to call 211 to register my complaint, my
reference number being DCM 11030004460 which I was instructed to give every time
I call to follow-up. I was told to wait for 3-5 days before any action can be
taken regarding the matter. I called 211 one more time that day to clarify some
matters which I forgot in my initial call.
Hearing nothing from GLOBE, I called again 211 on March 31 to follow-up and was
told to wait for one more day or up to April 1. I inquired if I have to call
again the next day. I was replied there was no need to call; they will send me
an advisory/notice thru my cp. I received nothing from GLOBE so I called again
211 on April 2. Still no action has been taken on my complaint and was told that
my case will be referred to the concern group.

After 7 days, my case was still for referral even after I repeatedly told
GLOBE’s representatives the difficulty I am going thru. They have not exhausted
all means to address my grievance.
What was worst was when I tried to use my cp with P2 balance to call 211 today,
again to follow-up, I can no longer use it even after successfully using the
same cp to call 211 four times in the past. A recording kept on saying “Sorry
you do not have enough prepaid credit left in your account to make a call. x x
x”. A call to 211 is now charged? Again, another
I believed my cp was blocked to prevent me from further calling GLOBE TELECOM.
It was not the first time this happened to me. Prior to this incident, my P237
load was consumed in the same manner as this case so I cannot let this incident
pass without seeing to it that GLOBE TELECOM rectify its errors to me and the
rest of the subscribers who suffered the same misfortune.
GLOBE TELECOM, RETURN WHAT YOU UNLAWFULLY TOOK FROM US, SUBSCRIBERS.

Recently I am not very happy or satisfied with Globe Telecom, My Name is Benny Yap, Globe Platinum Plan.
My Phone number is 09175032933, I have make a request to change my Freebies from Roamimg inclusive to
Unlimited Surfing on Dec 13, 2010 and the staff who took my call told me it will be ready by Dec 14, 2010.
After one week I just followup with Globe again regarding this changes but i found out it was still not change yet.
The Globe staff again told me they will make the changes asap and gave me a REF#SLP10120001694 to follow up
again. So I follow up again after 10 days and found out that it was still not change yet.
I really do not know how long do Globe need to just make a change like this one and everytime when we call they give
excuses or tell you they do the changes asap. I believe if I am under the category as Platinum Plan we should have
some priority on our request.
I really do not know if it was already change now but I have inform the Globe staff that all charges for the surfing effective
from Dec 14, 2010 I will not make any payment for it because it was not my fault, it is their fault who fail the promises.
Rgds
Benny

Too many experiences to tell about this company's customer service.

Before you get any wrong ideas, no, I am not an employee of a rival company. I am just an ordinary consumer, hoping to receive the services I demand for.

1) Rude customer service person at the Ayala Triangle branch.

This was a long time ago when I requested to have my mobile phone line on International Roaming. Let's just say she was having a bad day. Too bad for her, my day was worse than hers. So I quickly made a phone call to their hotline, name-dropped a bit, and lo and behold, they put me on perpetual roaming AFTER my complaint.

2) After making three (3) attempts at applying for an internet connection through their hotline, I still have no word as to when they will install it.

I've given up. So tomorrow, I'll just call up the rival company, PLDT. Hopefully, these guys offer better services (fingers crossed).

3) There is absolutely no provision in their billing statement for a change in address.

Come on, Globe. You are an Ayala company --- you can do better than that! Show some brains, please.