Globel Tel Link Reviews
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joyce vanderhorst gambl;e
August 8, 2009
payment not credited
paid the bill 8/05/09 my phone is still blocked as of 8/08/09.. my husband is upset we cant talk .. we need to talk... thank GOD i ws able to visit him today.. waiting for my phone to be put on... mrs gamble very upset
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November 15, 2008
Unauthorized charges
They took 50.00 off my direct express card but didn't give me credit. Beware people!
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June 11, 2008
Dishonest phone service
Fort Bend County Jail has reported that they do not cut off phone calls in progress, but rather have specific time periods that the phones are turned on for inmates to make collect calls and pre-paid calls to private phones. Most of the phone calls I have received from an inmate over the past (11) eleven days have ranged from 1-4 minutes and my party and I have been abruptly disconnected within that time frame. I spoke with a very nice representative of Globel Tel Link, Mobile, Alabama 6/10/08 (one representative of rare good service with this company) and she informed me of the rates per (15) minutes, (15) minutes being the time alloted for each phone call. Yet, we rarely were given the full (15) minutes talk time before being cut off, and it wasn't the County Jail who activated this. While 4-6 minutes of talk time costs almost as much as a full (15) minutes, we are not given the opportunities to talk the full time. This is theft by time.
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June 3, 2008
Correctional billing
They took my money from my card. 25$ and set up the wrong account. Once I realized that my husband was still unable to call. I call them back and they tell me that I have to have 50$ on the account to activate it. I give them 25$ more dollars to activate the account. He is still unable to call. I call them back again oh and each time that I call the agents are rude and I am ALWAYS left on hold for a long time. So once I have the 50$ on the account my husband is still not able to call. I call Globel Tel Link AGAIN. This time I am told that the account was set up wrong again. So now I have had this account for about a week and my husband is still not able to get through. So I call Globel Tel Link AGAIN. This time I want to cancel the account and I get a different story each time that I call them. They told me that I could set up the correct account with the 50$ credit that I have on my account. I say "no" to that I want my money credited back to my Visa. I was told that it would take 30 days to get my money back on my VISA. I feel that they are scammers to get the money and it takes forever to get my money back on my card. Meanwhile I am still not able to speak to my husband. THIS PLACE SUCKS DON'T USE THEM!!!
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June 2, 2008
Un believable
I have never in my life had to deal with such a rude company. I've been waiting two weeks for them to track down a payment sent to them by western union. I've spent the last 3 hrs on the phone with a very rude and un-professional attendant. Now I've been on hold for 30 mins, before they hung up on me!! This company is responsible for loved ones being able to communicate?????!!!
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