I had to cancel a trip that I booked through Globus and also purchased a Travel Protection Plan from Trip Mate through Globus' prodding. I cancelled the trip for medical reasons. When I submitted a claim for refund my claim was denied even though I met all the requirements that they asked on the claim forms they sent me. Trip Mate informed me that Globus will send me a travel voucher instead of cash for rejecting my claim for a cash refund. I was supposed to receive the travel voucher in the mail from 5-7 business days from the date when they rejected my claim which was June 14, 2010. On June 28, 2010, I called Globus to follow up since I have not received the voucher as promised. A very rude and arrogant service representative named Monica (they never give last names) told me that TripMate was supposed to send me the voucher. I told her that James (no last name)from Trip Mate told me Globus was to send the voucher. After putting me on perpetual hold, Monica told me the voucher was issued on June 16, 2010. By whom (Globus or Trip Mate?)was not clear, just that it was issued. Arrogant Monica would not clarify. What is clear though, is that it is now July 10, 2010 and still no travel voucher in my mail.

Lesson learned, is I've been had. Scammed by Globus/Trip Mate. Consumers should be very careful when booking travel. This is a clear example of scammers out there ripping people off their hard-earned cash.