|
csb40
June 22, 2010
unethical business practices
Little did I know when I agreed to pay $4.95 shipping and handling for a FREE 30-day trial of Kronos hair products that upon opening the box, I would be informed that at the end of the 30 days, I would be billed $98.50, a supposed 55% savings. Further, while Kronos claims their ingredients are different from all other shampoos ever made, some of their ingredients are, in fact, the same. Also, while I have less hair at 70 than I did at 50, I still have a lot of body to my hair. The Kronos products (shampoo, conditioner) not only took all the body out of my hair, making it completely unmanageable and unable to hold a wave, curl, or set, the other product (hairspray) did not hold one bit and had no effect whatsoever. And, while the charge of $98.50 is supposed to be discounted 55%, the cost is outrageous for the products, which do not work as advertised. So, while the products do NOT live up to the hype at all, my biggest complaint is that nowhere in the advertising of the FREE 30-day trial is it ever mentioned about the charges after the 30 days are up. Of course, the paperwork included in the package claims that if you return the products within the 30 days, you will NOT be billed and you will receive no further products. The paperwork clearly states that the "customer is responsible for return shipping and handling charges, and CA, MN, and NJ residents will be charged sales tax." The advertising is extremely misleading because what you are signing up for is not a free 30-day trial, but an on-going supply every 60 days. It is definitely an instance of FALSE ADVERTISING in every sense of the words.
|