On April 2nd week I received a call from

glow.com

asking me to check their website for free sample and they said it is 'free' and there will be no indirect charges other than the shipping fee. I gave my credit card and they charged only the shipping fee and sent the product on April.I used the product and did not find it to the standard they claim so just left it aside and never planned or ordered from them anything.

However, today I received a package from glow.com with another set of mini sample size same as the free sample they sent on April and an invoice for $80.But I then noticed that glow.com has charged $100 for the first sample they sent on April .I called customer service who claims that they sent an email along with my initial 'free sample order' where it says $60 will be charged after 30 days if the package is not returned and shipping tax etc. totaled to $100. I have sent them a note that I will take this complaint to consumer court if they do not refund all my money except for the first free sample's shipping charge. This is a complete spam.They do not tell you what you are agreeing for and they keep charging your credit card every month without your knowledge.

BEWARE!!!GLOW.COM IS A SCAM!

I got the free sample. I returned within the trial date. I noticed I was charged $98.50 on bank statement. Contacted them, said they did not receive return. It had been 3 weeks. They couldn't find a return from me, but they said they would go on and give credit. I didn't receive credit. Contact glow. They said they received my return and refund was issued on 9/7. Said to contact credit card issuer, which is my bank. I contact my bank they could not find a credit from glow. I contacted glow and they wanted information. My bank called their department. They wanted a bank statement. So they fax that to glow. They call my bank back and said the refund was credited and that's all can do.
NO REFUND! HELP!

What a SCAM!!! This GROW.COM!

I ordered a free trial offer from the Yahoo sponsored ad for a shampoo and conditioner, paid $5 shipping handling fee. Two months later, SURPRISE, I received a credit card charge for $109. Now that is in dispute.

Surprised! Another month later, I received another exact package with another invoice of $113. They called that AUTOSHIPPING. I didn’t order that and the original trial offer did not say anything about this auto-shipping stuff. If you think that’s a scam, wait until you here this:

The invoice included inside the package has an instruction for you to return and promise a full refund. The instruction asks you to login into your account, go to the Trial Orders tab, select “Cancel”, print a RMA#, and return it with your own shipping. And this is what I found:
• It says my account is no longer active for auto-shipments. And they still shipped it???
• There’s no Trial Orders tab. The closest one Trial Offers tab has no order listed in it; hence, I have no way to cancel it.
• Another tab Retuns listed my order, but gave no option of Cancel or Return to make it happen. In other words, these tabs are all fake.
• So, you have no way to print a RMA label.

So, what do you do? You seal it and return it back to the sender? They thought of that too. On the invoice, it says “We cannot process or refund packages marked Return to Sender” and it also says “The package must clearly show the RMA number. Go figure. They cut you off on both ends and you have no way to exit.

I receive my third shipment on last Saturday. I never asked for this!!! I was ordering a free trial of their cosmetics and I ended up being sent make-up every month. I was put on a auto sending every month. I am so upset. This company needs to go out of business and the owner must go to jail. This is so ridiculous. They charged me almost $200 for something I did not order. I can't believe this!!! I was lazy to return my last shipment but i will find a way to return all and find a way to punish this company!!! I just googled this company and found out I WAS NOT THE ONLY VICTIM HERE!!!

Do not purchase ANYTHING from this company. Do not fall for the FREE TRIAL offer. As stated by others once you purchase ANY item and they have your credit card number they will continue to mail and charge. It is impossible to cancel any order through their website. I am going to work with my credit card company and see if they will no longer honor this company's request for payment.