I don’t know how to begin this letter except to say that I’m angry and very disgusted with the Onstar product & process. On February 25, 2008 my brand new Pontiac G6 was stolen, I immediately contacted Onstar to begin the stolen vehicle tracking process when they informed me that I had to make a police report before the authorities could be notified. In the city of Detroit where the vehicle was stolen, they then told me that they don’t take police reports over the phone and nor do the police come out to retrieve a stolen vehicle report from the victim.
So now let me fine tune the picture for you. My vehicle is stolen which means I don’t have a way to get to the police station to get a report that Onstar is requiring me to have before the vehicle can be recovered, so in the meantime, Onstar is senselessly tracking the vehicle, while suspect(s) are destroying the vehicle, while I’m attempting to first find a ride to the station, then second, have to fill out a 4 page police report. Then to add insult to injury, at approximately 5:30a.m. (2 hours later), I contacted Onstar again which is the second part of the process, and gave an advisor the report information just to have another 2 hours pass and a different advisor (Laura) call me back at 7:45a.m. & say “Did you get that police information yet so we can have authorities recover your vehicle?” Needless to say, the vehicle has not been recovered & nor is Onstar able to get a signal on it (vehicle’s Time of Death: approximately 24 hours later).
Now I ask you, how exactly did Onstar help me or my insurance company? How useful was this service or the city’s police department in conjunction with it? The only thing that just happened here is a big waste of time & money for all parties except the criminal.
Also; what about those 130 personal calling minutes I had downloaded inside the vehicle and never got a chance to use?
I’m disgusted with the service, the city & the time I have to spend writing letters like this.
Thank you for the unpleasant experience I’ll try to make sure (that I or anyone I know thinking of renewing Onstar) to never have again.

Sincerely,



Chantal McWillie