I can say now confidently that buying Saab from GM was the worst decision we made with my husband so far in our lives! The car design is simply put flawed, the car is constantly breaking and each morning you are paying that your 3-year old nice looking car will start and drive you to work and hopefully back.

GM and Saab USA is a whole additional story - they do ANYTHING they can to NOT provide service you deserve. You keep bringing your car to the talentless dealerships who each time has a new story for you to tell and GM keeps paying since it is still under warranty. However, the problem is still there. And when you had enough of all of the hassle you are dealing with and you want a normal customer service - don't expect it from GM!

On my request to look into the issue with my car I got the case open and closed with a negative outcome. When I requested a buyout because my car keeps getting the same issue over and over and over again, I was told that the district manager looked into it and they are not interesting... I was NOT told that they were ready to extend my coverage. I learned it today (around a month later) when I pressed the customer representative to open a new case and connect me to the department that deals with buyouts. So this information was withheld from me.

We wrote a very detailed letter first to the customer service department in Detroit and than to the General Manager of Saab USA - Mr. Steve Shannon. Guess what?! They never even bothered to write or call us back! Well, I got news for them - this is not the first website I am filing a complaint with. I filed with BBB, with FTC and myriads of sites out there so consumers will know that when they by GM - they are pretty much screwed and completely on their own! And all their advertising on TV that they think will help them to get out from bankruptcy will not going to help them. If they will continue building crappy cars and have horrible customer service this company is a toast!

So, my fellows consumers -- beware when you even think of stepping on the parking lot of GM dealerships. It is not going to be enjoyable.