We have problems with every aspect of this company. Out mortgage is through Homecomings, a pretty big investment to most people, but not to this company. Everything about our loan always seems to be changing and when we call and talk to someone about either they don't know the answer or they just transfer you to someone else who's suppose to know the answer but they don't either. I called just today about one question and I was transferred 4 times to different departments before getting to the right one who could actually answer my ONE question. Do not ever fax anything to this company because they claim they never get it even though you may fax it 6 or 7 times. I tried adding my spouse to the deed and sent all the appropriate forms and papers and yet after 6 months, she's still not on it and Homecomings claims that they never received any of the papers for this. They said, "maybe it got faxed to the wrong department", kind of like every time I call, I get sent to the wrong department!!! It is very frustrating especially when my wife wants to talk to someone and they won't talk to her because her name is not on the house. Now let's remember who's fault is that again? Oh yes, it must be ours because Homecomings is never wrong.