GMAC Mortgage

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Category: Business & Finances

Contact Information
Raytown, Missouri, United States

[email protected]

GMAC Mortgage Reviews

OMG(Gosh) January 4, 2010
Poor Customer Service
My mortgage payment is due on the 1st of each month. I received a several calls from GMAC's collections department several days after the 1st of the month telling me that they were going to take legal action against me for not making my payment on the 1st. I will openly admit that I have made my payments around the 1st through the 5th of the month (one payment on the 9th - OH NO!!), but I have NEVER missed one payment!! I'd like to know what type of legal action they really can do or is this some type of sick bullying?!? It is well known that a homeowner has until the 15th of the month to make their mortgage payment without any negative reporting. What kind of service is this? I'd hate to think what they do people that don't make their payments on time - come in with a SWAT team and kick you out in your underwear?
GMAC Sucks Big Time December 10, 2009
Bad Customer Service: Ricardo employee # 8977059
I received a letter from GMAC stating that my loan was being sold to Specialized Loan Services LLC. Coincidentally I had paid off the load 10 days earlier. When I attempted close the account both companies stated that they didn't have the account any longer. GMAC said they transferred it, and specialized said they never received it. Bad news for me, the customer.

I got GMAC and Specialized on the phone together. Ricardo (employee # 8977059) became unprofessional and unhelpful. He insisted GMAC had transferred the account. The Specialized representative actually checked with their loan transfer department and did a little leg work.

Ricardo (employee # 8977059) hung up on me after insisting he would not transfer me to his supervisor.

If this is how they treat their customer WHO ACTUALLY PAY, how will they treat the regular guy who is in financial straights? Is it any wonder why these banks are in dire straights?

GMAC SUCKS.
GMAC Mortgage Sucks November 30, 2009
Forclosure?
I have never been late or missed a payment on my mortgage. In April of this year I filed the paperwork for a loan modification. This was denied almost immediately. I continued to pay my payment each month. Then in September I recieved a letter that they were going to put me on a "temporary" loan modification for 3 months. I paid the next 2 "new lower" payments on time and in full. Mid way thur November I recieved a notice of default. I have been getting the run around from them but the best I can figure is thet the "modification" department is not communicating with the mortgage department. As far as the mortgage dept is concerned, my payment has not been paid in full for 2 months. I have tried to talk to someone that knows their *ss from a hole in the ground, with no avial. I am now getting calls from the forclouser dept. I told them that I would make up the difference in the payments( remember that the mod dept gave me a lower payment). They told me that it was to late and they were starting the forclosuer process. My wife is going to have a stroke over this. I am going to fight until the day I die if I have to. I only did what they told me to do and now they are going to take my house because of their internal issues!! BS!!
We have to take a stand against there bone heads!
OR. Williams November 20, 2009
Loan Modification
My husband was laid off October 2008. I called GMAC Mortgage for a loan modification only be asked to jump through numerous of hoops. They make it so hard to get approve. I sent in requested documents 5 different times and they still have not approve us. GMAC have attached all kinds of hidden fees on top of our hardship. They put us on a re-payment plan but the money we paid on that plan was not being applied to the past due balance. GMAC Mortgage is a real joke!!! There is a special spot in hell for all that work for the company! I HATE THIS COMPANY!!!
phyllis a terry November 20, 2009
loan pay off
paid off my loan online and not with certified check. called next day to informed them, i was paying my off/overpaid because of online talk with rude telephone staff mark #897-8508, oneal#897-8673, xyza#897-509, etc. could not get pricipal off, did not send by certified check. never in my life 63yrs paid off my parent houseloan, iam disable now. what happen to quality service . phyllis a terry #0306877544 acct 919-880-9120
Mrs C Brant September 23, 2009
Modification
GMAC Mortgage is scamming the working class, I applied for a modification and paid on time and was denied and never informed until they had the opportunity to report my mortgage as being 60 days past due even though I was paid up one month ahead on the modification. This company should not be allowed to continue to scam the working class to get more money and they should not have access to federal funds and. There should be an investigation into what they are doing and I will never refer any human to this company. I have never had a late payment and they ruined my credit because they have no rules and their goal is to see all hard working americans with no home and bad credit just because the can. GMAC Mortgage SUCKS and their policies should be investigated
reba holley September 5, 2009
unreasonable policies
GMAC Mortgage has the rudest customer service people and they change mortgage policies without informing customers. Payment terms and acceptable methods of payment were changed without my knowledge or consent. When I tried to make a large payment they refused my check, sending it back, causing me many days of extra interest and wire fees. When I tried to discuss this with customer service I was yelled at, interrupted, spoken to like a child, and told that they set the terms, changing them whenever and however they liked, and that I had to live with it. They refused my request to speak with management. DO not do business with GMAC Mortgage if you can help it.
prdygrlffxi August 12, 2009
Fraud on Insurance Claim Check
My x husband and I are fighting against GMAC. We understand our home is in foreclosure at this time and have had flood damage on the home during this time. We filed a claim to get the flood damage taken care of. During this time we received a contract on our home to short sell and now we cant finish the repairs and sell the home. In the process GMAC told us we would be able to get more money once work had been started. We ended up firing our 1st contractor due to hiding mold issues that had popped up. GMAC is now applying the rest of the money to what we owe when the work is 90% complete. We now have contractors that need to be paid since 1st contractor was fired. Trying to get answers from GMAC customer service reps is crazy and it is useless... My x husband and I are filing a lawsuit against GMAC since work has been 90% completed, we are also filing suit for medical expenses and loss of time at work for myself. THEY ARE A BAD COMPANY!!! REFINANCE if you can!!
Caren Sturm June 14, 2009
hardship affidavit
i sent a hardship affidavit to gmac mortgage on april 9, 2009. since that time I have been undergoing treatment for cancer at Iowa Methodist and Mayo clinic in Rochester, Minnesota. Due to the fact that I am self employed and am currently unable to work; the reasons for my inability to pay my mortgage have changed greatly. I am unable to talk to anyone at Gmac about my change in health.
Philip June 11, 2009
Fraud and cheating
I had a loan with GMAC on my house. We sold the house and bought another one. The original house fell out of escrow. I put both houses up for sale, and paid two notes for over a year. During this time the company I work for went through Bankruptcy. I lost 59 ½ % of my pay, and was unable to pay two notes. I offered GMAC deed in lieu of foreclosure, they would not accept.

I had several offers GMAC would not even talk about a short sale with me paying the difference. I even had an offer for within $7000 of payoff. While negotiating this offer GMAC foreclosed on the house with only a 28 day notice. (30 days required by law in Ga.) GMAC was only after the PMI money and would not work with me in any way. I will NEVER!!! have another loan from GMAC/DITEC etc. nor will I ever own another GM product.

GMAC mortgage needs to be investigated. With their practices they should never have gotten any tarp money from the Government.

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