Gmac bought my loan from first mariner bank. from day they have doubled charged for home insurance that was already paid. double charged for escrow account and fraudlent tax forcast. Adding charges on my monthly fixed bill. This is a constant, tell me that everthing has been reversed and taken care of. Then a letter a week later telling me I am late and now owe more than the previous letter. Please help as would like to sue for the entire loan amount.

I purchased a condo/townhouse in Nov.of 2005, and my loan was sold to Gmac mortgage. I had gotten a two year arm loan and in Oct. of 2007 I decided to start the process of re modification. My loan was not due to reset until Jan. 1st 2008, however I decided to start early to prevent any problems. Every time I called Gmac I was put on hold for at least an average of two hours, and when I did get to speak to someone I had to explain the entire history of what i was trying to do over and over. This went on for about for about eight months, in that time period I was told to be late with my payment at least two months before they would consider me for the modification. I had already explained to them that with the taxes being increased by $1000. and the rate adjusting, I would not be able to afford the payments hence the reason for my request for the modification. It was like talking to a drunk person. I became so annoyed at their arrogance and total disregard for helping me that I threatened to go to the media and the Better business bureau. With in 10 minutes I was informed of what was needed to modify the loan.
Here comes the good part, ...The cost for the re modification $10, 000. and they also informed me that the remaining debt would be put on the back of the loan, I would start with a $0 balance. I thought finally I could manage my payments, then I get the first bill, there was a charge of $460. ????? they told me it was because the re mod took so long!!! How is that my problem? I'd love to sue them, prosecute them and prevent anyone else from having to deal with them. [email protected]

I would strongly urge AGAINST using GMAC mortgage - for two main reasons 1) Absolutely no customer service - they could care less if you have an issue, have no interest in resolving the issue and can not wait to get you off the phone 2) watch your escrow account - they must be using these funds to try and fix their poor financial standing. They are charging us 35% more per year than needs to be collected; and all they continue to do is raise the amount - even though it is absolutely not needed. This must be a way for them to make money...just keep $1, 000's of other people's money to invest, loan out or whatever. I guess the consumer is the new bank. Sorry, but we don't have the money to try and help out GMAC Mortgage - here's an idea - maybe the top execs can cut some of their bonuses and you can start charging your customers the correct amount vs. grossly inflating it. Find someone else to float you the $$ - the government loves to give away free money - get it from them!

GMAC acquired my loan from my previous mortgage company on 12/03/2007. At the time when my loan was transferred, my account was current. Payments had been made through November 2007. I was to resume payments with GMAC starting with December 2007. Immediately, after obtaining my loan, GMAC continued to send me statements demanding payments for October, November & December 2007. I submitted my payment history from my previous mortgage company directly to their office and their corporate attorney. During the month of June 2008, their attorney put notes on my account advising that I had already paid my mortgage for November through December 2007 along with a request to update my payment history. As of September 9, 2008, my account still has NOT been updated. Even though the representatives can view the account notes, they still refuse to update my payment history. Now I am receiving collection calls and being threatened with foreclosure for an error they refuse to correct. During my attempt to resolve this discrepancy over the phone, I have been hung up by several GMAC representatives and just treated like crap. They have no respect for their customers at all. Potential customers should be very, very, very careful before deciding to get a loan with GMAC Mortgage company. If your loan gets sold to this company like mines did, I would suggest that you refinance with another mortgage company immediately. GMAC is the absolute worst!!!

I just filed a complaint with the Federal Trade Commission detailing GMAC Mortgage's apparent practice of scamming their customers (payment processing run-around, incorrect information, lack of accountability).

If you have a similar complaint about any of GMAC's financial service arms, please submit your own account of your complaint to the FTC via: https://www.ftccomplaintassistant.gov/

GMAC cannot get away with mistreating and scamming us. Their ruse is up.