#008 90 1125328

I have been advised my car has been paid off but your company states there was a late charge and has refused to send a statement to my home. It has also refused to take the late fee from the automated account which you drew from to take the payments these last FEW years. I have requested to spreak with a supervisor and held for several minutes only to have the call disconnected prior to one coming to the telephone. Do you want payment?

This company suck big time, lies, deceits, transfers, lies, lies... on whole for 20-30 min, rude, mean... something needs to be done, and soon, these people call you On Sunday, few min before 9, the ones that been there longer, really know how to hurt you. But what goes around will soon comes around, and this big company going to fall hard. Company full of liars, need one honest person at gmac, probably the cleaning crew. Gmac hired professional thieves to repo your car, then they steal your money to get it back, company full of liars. Gmac steals.

My name is Matthew Ty Person. I made an automatic payment through Gmac Financing’s online payment system. I schedule the payment to be taken from my bank account on July 4, 2008 (the day my paycheck is deposited). Gmac withdrew the fund June 20, 2008. My personal checking account manager has written a letter (attached) to Gmac demonstrating if this payment was not requested automatically June 20th, my account would not have been charge the $210 it overdraft fees. Further, if Gmac would have taken out the money on July 4th, there would be no problems with my checking account which is currently in limbo at approximately negative $578.

I have contact Gmac about this. They did not call me back at first. I keep calling until I talked to someone, and after they asked me to have my bank manager write them the attached letter and fax it to their “Administrative Office” at 970-624-2781 for a decision. An office which does not take incoming calls I was told. The person that gave me the fax number then told me that I was wasting my time because since I choose to make the payment online, if the payment come out on the wrong date its my fault for using the online payment system.

I then asked for a letter stating this. She told me that was not possible if its not on one of Gmac’s letter “templates”. I asked for a letter that stated I requested a payment to be withdrawn from my account on June 20, 2008 and that was also impossible. I asked if anything she stated in the conversation could be sent to me in a letter, and she said that was not possible without approval by legal. Her name was Christy and phone number 316-652-6454.

I paid my car note with GMAC on time for five years. When I requested the ORIGINAL title to my vehicle, it has been over a month and I still have yet to receive it. I paid my car off three months ago. The bad part is that my car has been impounded because it was not registered with the state I just moved to. It wasn't registered with the state because they need the original title to register it... the original title that GMAC refuses to send. They have lied to me, deceived me and breached every duty owed to me. I am continuing to incur over $500 in storage fees as I wait on the original title. I get different excuses every time I call them. I am an attorney and I sent them a demand letter.

On March 10, 2008 I bought a new car. I stilled owed on my old car which was financed through GMAC.

My dealer sent GMAC a payoff check on March 12, 2008. This check came with all my information; name address and social security #.

GMAC posted this check to someone else’s account.

I spent a month trying to figure out what had happened. Finally I called my dealer and she called GMAC and straightened out my problem.

I had called GMAC several times and sent 3 e-mails. No one at GMAC would help me. My car is finally paid off, but now I am owed an over payment from them and fear I will never see it.

DO NOT DO BUISNESS WITH GMAC. They are corrupt and incompetent. They do not care about their customers. I hope this paragraph helps others. I’m going to fight for my money and fight GMAC.