We had one payment left on our lease. The rack n pinion went bad. We had Dossett Big 4 the dealer we purchased it from come get the car. It was not driveable. They checked the car and found the rack n pinion was bad. The cost to fix over 1500 dollars. I called GM to try to persuade them to pay for repairs they refused. I called GMAC to ask them to give me two months to make my payment since I was having to pay for the repairs. The rep put me on hold and called Dossett Big 4 to hold the car because we was about 30 days late. We have not seen the car no more. This car had several problems and these people care nothing about its customers.

My husband refinanced his 2000 Saturn SL2 in July of 2003. GMAC for some reason added an almost 500 dollar late fee to the total amount refinanced. I contacted Mr. Gonzalas at GMAC Costumer Relations office and told him about my problem. He called me back to tell me that although the contract states that it was signed on the appropriate date of July 24, 2003 the GMAC office did not receive it until August 24, 2003. I asked him how that could be if the contract stated July and he told me he could not answer that question and that I would basically have to deal with the late fee. I would like an answer of why I have to pay a late fee when my husband refinanced the vehicle on time? I would also like to file a complaint against Mr. Gonzalas, who is supposed to work with customers and explain the situation. He on the other hand would not let me finish sentences and kept interrupting me which makes me even more frustrated.

Bought car brand new in 2001. Car was less than 6 months old and had to have valves and pistons replaced. Transmission started slipping off and on, took into shop in 2003, still under warranty. Shop could find nothing wrong. Transmission continued to slip and jerk intermentally. Took to shop in December 2004 with approx. 2, 500 left on warrenty. Shop kept car for 4 days, said they hooked it up to computer, found no errors with the transmission, changed out filters, fluids, etc and drove the car for 4 days, said they could never get the transmission to slip or jerk. Day after we picked the car up, the transmission slipped, and continued to slip. I called the shop and was told that there was nothing they could do because they had never found a problem with the transmission. I told them again what the transmission was doing and again they told me that after 4 days of looking there was NO PROBLEM. Transmission went totatly out 3 1/2 months later and 5, 000 miles out of warranty. Had the car never been taken in for this problem we would have no complain. We depend and trust the service departments to find the problems and fix them. I know for a fact the the shops dont like to do warranty work. I had a nephew that worked for Pontiac in the service department. Pontiac refuses to cover the transmission now that the warranty is up. They said since there was never a problem found with the transmission in Dec and NOW that the warranty is up that they are not responciable. A car with 80, 000 miles shouldnt have the transmission go out of it!!! Now Pontiac is offering me $2, 000 off of a new vechicle. WHY would I want another GMAC if they wont stand behind their product?!!!

I paid off my auto loan in full in Oct of 2009, since then gmac had been reporting on all three major credit bureau not paid in full, and that I still owed a 5500$ balance with them. They were very negligent, and caused lenders not to want to lend to me, and much more greif and stress then I could bare.

I HAVE BEEN SCAMED AND EXTORTED BY GMAC:

I am looking for other individuals who have been subject to the fraudulent business practices of GMAC lease turn in program to join me in a class action law suit against GMAC:

I to have been scamed by GMAC, I leased a Hummer back in 2006, In may 2009, I turned it in under the alloted miles and in good shape. I took it to the dealership and myself and an employee of the dealership looked the vehicle over and noticed no damage which he agreed. Mind you I have never had a late payment or missed a payment for this vehicle or any other credit card or loan I have ever had. I did have perfect credit. So about a week after I turned the vehicle in i received a letter from GMAC saying that I owed them $273.90 for a dent on my hood that did not exsist when i turned it in. I looked at the pictures and still did not see what they where talking about. I immediately notified GMAC that i was disputing this claim, to which they said fine we will turn it over to asset recovery to look at the dispute. About a week later I get a letter from GMAC saying they reviewed my dispute and to bad you still owe the money. I told them that I wanted to have an independent third party do an inspection of the vehicle at which time they told me no and that they already sold the vehicle at auction. They then said if I do not pay what they say they will turn me over to collections and eventually the credit bureau. Because we where not going to come to an agreement I advised them I wanted either a third party arbitrator or the courts to make a determination if damage exsisted and have not heard from them since. Well I have recently found out that they have in fact reported this to the credit bureau and now my perfect credit is ruined and in fact credit cards i have had all my life and paid on time with zero balances are now cancelling my credit. I have had GM's my whole life and am shocked that they treat loyal customers like this, its almost modern day extortion. Pay what we say or your credit will be ruined. I can not let this happen to anyone else it is the biggest scam i have ever seen with no recourse to fight it. So I have decided that I will file suit against GMAC and would like anyone else with similar problems to join me in a class action suit against GMAC. If you are interested please contact me at [email protected], Also I have reported this to b0th my states attorney general and also the feds better business bureau and incourage you all to do the same. I hope to hear from you soon!