Executive Customer Relations
P.O. Box 217062
Auburn Hills, Michigan 48321-7062

RE: Act No. 084-9096-27729/File No. 679190


To Whom It May Concern,

I am writing this letter for two reasons. The first reason is as follows. My son was in a serious accident on September 27, 2009 which totaled his 2007 Chevrolet-Z71. I requested an investigation with ESIS/GM Central Claims Unit as to why the airbags did not deploy at the time of impact when the truck hit a tree head on before coming to a stop. As of November 4, 2009 I received a letter from ESIS disclosing that GMAC will not honor my request for damages but never gave any explanation as to why the airbags did not deploy.

The second reason for the letter is that my insurance company was handling the paying off of the loan with GMAC and requested a payoff letter. Travelers received the payoff letter and sent payment to GMAC to pay the totaled 2007 Chevrolet –Z71 in full. At that point the loan was paid in full the title was mailed to my insurance company and I received a copy of the document disclosing that the lien in favor of GMAC had been satisfied. Shortly thereafter I started receiving phone calls from collections and invoices that there was an additional $103.20 still due.

In August of 2009 and October of 2009 we have bought two 2009 Chevrolet-Z71. At this time I am furious with the outcome and the way I have been treated. I feel that I have been discriminated against and that GMAC being such a large company does not care about their customers. I have been harassed by GMAC collections I have given GMAC proof of the documents that prove that the loan is paid in full. I did not request the payoff and never received the title. In reference to the investigation I DEMAND and explanation as to why the airbags did not deploy and a guarantee that there is nothing wrong with the airbags on the two new Chevrolet’s. At this point I have contacted an attorney and will press charges against GMAC if my credit is affected by the incompetence of the finance department. If I had it to do over again I do not think I would have purchased two new Chevrolet’s and would have preferred to go with a different company altogether.

It was a miracle that my son walked away from the accident with minor injuries. If the outcome would have been different I would have already filed a lawsuit against GMAC. I am not asking for the world I am asking that I be treated with respect and common courtesy.

I am attaching documentation as to the payoff and the investigation. I would appreciate someone to take a look at my situation and give me the courtesy of a full investigation with legitimate answers.

Your immediate response is appreciated. I have provided my contact information below.

July 2009 thius company told me that I owed them 800.00 for flood insurance. They took over the morgtage I have on my home and ever since they took it over their 800.00 flood escrow is now 9, 0000. + and they are trying to steal my home from under me. I presented them with the letter from FEMA and my local county flood engineer which stated I did not need flood insurance but they won't accept that. I don't know if I can live long enough to fight them because I am 70 years old and have called everyone including Gov. Christ and state attorney generals office and they listened and said they would look into it and call back. A month had gone by and Christ's office hasn't called and I haven't heard from Attornet Generals office yet. WHY DO WE BAIL OUT GMAC and then allow them to ripoff the public. AMERICANS NEED TO STOP BIG GOV'T BECAUSE IF THEY CAN HELP UP AND ONLY HELP THEM THEN WHAT ARE WE PAYING TAXES FOR? If you see me on the street I will be the old wrinkled up lady that got kicked out by GMAC not for not paying my mortgage but for not paying excessive fees they calim are escrow.

Sincerely, '


Lucy Graham

Despite more than 4 attempts now, GMAC Mortgage Servicing refuses to provide an escrow analysis or provide a management personnel to resolve our problem. Our records show that GMAC is withholding escrow dollars for paying our real estate taxes. They have finally answered in writing, simply stating that they are not withholding for taxes, even though the documents and amounts confirm that the amount they are withholding is WELL above the insurance amount required. They refuse to have a supervisor or manager get on the phone with us, or provide an escrow analysis that shows how much they are withholding, and for what. Our tax bill is over $4k, and due 12/31/09, yet they could care less about resolving it. I have sent yet another email today, and we will see if they even respond.

This has been the single worst customer service I have ever received in my life. Their call center is a joke, and is intentionally set up so that no one person is accountable regarding whether a caller gets an answer, or is left on hold for minutes (leading to hours) at a time. They also inform callers that "no supervisor is available." This is part of my final documentation before I go to the appropriate regulatory and Better Business Bureau channels. I see from the other posts that this company routinely comes up, and obviously stopped caring about their "good" name long ago.

Ken Battis

GM customer service

GM customer satisfaction

I am writing this to advise you of how disappointed I am in my recent purchase / lease of a 2010 Camaro.


On or about Oct. 29 2009 I had filled out multiple free on line quotes for a 2010 camaro.

Oct. 30 I had received a phone call from Nate Williams a sales man from Miller Chev. asking about my recent inquiry.

I had informed Nate that I had done my home work to purchase this type vehicle, I needed to put $10, 000.00 down to get a payment of $400.00 per month with 6.25 interest rate thru my bank, VT Federal Credit Union worked out to $418.ish per month. Based on a $35, 000.00 2SS

Nate replied if he could put me in that car for what I wanted to pay would I buy it, I said yes.

Made arrangements to go to Miller on that Saturday Oct.31

So on that day my cousin and I went to Miller.

After about 3 hrs Nate and I had an agreement of $6, 000.00 down, $411.00 per month on a lease for 39 months and I could buy the car at the end of the lease for $18, 500.00

We shook hands I gave the dealer $1, 000.00 deposit and would return in about 1 week with $5000.00

On Wednesday Nov.4 I had left a message on Nate's voice mail that I had the money in hand.

On Thursday Nov.5 I spook with Nate and told him I had the $5, 000.00 and would be there to pick up the vehicle, Nate replied everything was all set.

My cousin and I had arrived on Friday Nov. 6 the finance guy brings me into his office and says he couldn't do that deal because my credit score was to low.

So I reply oh no here it comes. He says no no this is what we will do, buy the vehicle $6, 000.00 down $574.00 per month. I refused, he says wait buy now don't pay for 45 day's and refinance in the spring. I told him that there wasn't any way I was leaving there with a payment like that forget it.

Then he says wait we will try the lease again, says worst case $455.00 per month $6, 000. down buy the car at end of lease for residual value of $18, 230.00. This guy has me worried I'm not going to get the vehicle so I agree.

I take the vehicle home and 2 weeks later Nov.19, I receive a call from Nate says they had forgotten to collect $945.00 less a $15.00 error in the paper work, first month and security deposit, and also they needed to change a mistake on the fee for over mileage from 15 cents to 20 cents per mile.

I replied that wasn't the deal we had discussed. Nate replied that it had to be paid, I was quite ticked off, I could not talk about it and told Nate I would call him another time on the issue.

That afternoon when i had gotten home from work I had called GM customer service, they told me that it was a lease matter.

I spoke to GMAC they had told me that they had not received the contract yet and would have to honor what was on the contract.

So at this point I didn't really know what to do. I put in a call to the general manager at Miller Chev and left a voice mail stating there were some errors on the contract.

So on sat. Nov. 21, I put a call to Nate, no answer leave voice mail stating maybe I need to give the vehicle back.

A couple hrs later I receive a call from a representative of the dealer, not sure who it was

So this guy says if I don't pay now it will show as default, also says sure I can give the vehicle back but will show as repossession.

So now I feel I'm stuck and agree he says drive down next week and he will wash and change oil plus fill the tank. This is a 1 and a half hr ride for me.

So I am still frustrated and upset don't want this car anymore its a big head ache. Nov. 24 09:50 I place a call to GM I don't want vehicle anymore, not happy with car, not happy the way it was handled. Get response that they cant do anything, I reply I want to talk to manager. Manager redirects my call to headquarters for the 60 day satisfaction guarantee, they will investigate and call me back.

Nov.25 Miller Chev calls and wants to absorb the $900.plus and make it right.

I state I want to give the vehicle back and I had spoke with GM. this rep from Miller replied the did not participate in that program and GM or some one had called Miller.

Dec.1 I agree to Miller to absorb $900 plus and they will send a driver with papers to sign. I inform that I get out of work at 16:00 and need to leave for home promptly.

At 15:40 no driver, I call they say we decided not to send because it is a 110 mile drive 1 way. they didn't even have the courtesy to call and let me know.

Dec.2 driver shows with new contract with old date (Nov.6) and registration form to sign. I sign

Ok here's the kicker. Dec. 7 receive a call from Miller saying the needed me to sign a paper that had been signed in the wrong place and want to send a driver, I agree

This driver shows up with another contract, another registration form and a bill of sale or something. I'm going over this contract and the residual value is different. I happen to read line 9 about my option to purchase at the end of lease for $20, 348.80. I call Miller and spoke to David, he gives me a song and dance about they are loosing money on this car just so they can keep my payment at $455.00, not counting the $900 plus they had absorbed.

So they down right lied about me buying this car at residual from the beginning, they baited me and took advantage of my good nature and trust. I believed in what they had verbally told me. And by the way the 3rd contract still had the Nov.6 date here it is Dec.7 I signed contract but dated Dec.7

They also told me they had sent the first contract to GMAC a couple weeks after purchase, as of Dec.2 GMAC still had no record of this transaction. I had to send my first payment to KY. with the last 4 of my SSN and the VIN # . I was afraid I would have been late on my first payment, not a very good start.

I believe if they were loosing money just to keep my payment as it is, they had no intention in leasing me this car at the original quote of $411.00 per month.

As far as the residual of $18, 230.00 to supposedly buy the vehicle at the end was to deceive me and I wouldn't find the truth for 36 months.

If i were to conduct myself in this manner at my job, I probably wouldn't have a job. I feel I was manipulated and deceived.

This is my first brand new car, let alone a muscle car I will keep untill I die at the tune of $40, 000.00. I grew up in the 70's, This was supposed to be a dream come true. that got ruined

This should have been one of the most exciting purchases for me to make, but no it's been frustrating, tiring and the most down right sucky experience I have ever encountered with a vehicle purchase. Also not to mention after the sale they don't return your phone calls unless they want something.

I bought a used 1998 Monte Carlo in 98 with 18, 000 miles, from Handy Chev. in Saint Albans VT. I have 240, 000 miles on it now, They had given me what they said they were going to. best car I have ever had. I was a Chevy guy my whole life. Now I guess maybe I should have bought a Mustang or Challenger.

To think I defended GM to Volvo, Audi, VW and others, to people that put down American auto's, Buy American I say, that's the thanks I get. I get to tell these people about my experience. You know if you get a good deal somewhere, you tell people. If you get a bad deal you tell even more. This is an outrage, a complete lack of respect.

I bought a 2003 Harley Davidson in 2003, $21000.00 they to gave me what they had said, no surprises. I have kept a log on this experience so i would have back up. I will keep a copy of this in the Camaro file I have.

I will probably send a copy of this to my congress man and higher up since not only my purchase dollars help you but my tax dollars as well.

copy will go to better business burial, chamber of commerce, the state house, VT. and NH. White House . I will send this to the news papers in VT. NH.

Thanks allot Miles D Sweeney VIN# 2G1FT1EW1A9145312

GMAC has been calling my house for six months looking for someone that has the same name as my wife. Apparently this other bitch doesn't pay her bills and I'm supposed to pay them for her because my wife and her share the same name. They have assured us at least ten times that we are on a do not call list only to be called again within a week. We have received over a hundred calls from this company. I have looked into filing charges but it's a crappy process and nothing happens. It's not like they have to pay me for my time or anything. I want to know if there is anyone else out there that they have screwed with. Maybe a large lawsuit?
I was born here and I work here making American products but I'll never ever buy a GM car because of this crap. I am even thinking of buying a rice burner.
E-mail me if you agree [email protected]