GMACFS

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Category: Automotive

Contact Information
New York, United States

GMACFS Reviews

Marcia Reichert February 3, 2010

Payoff of vehicle being financed by another party

I had a deal with a private party to purchase my Buick that wasn't paid off. We went to the purchasers Credit Union so GMAC could get their payoff check and the purchaser could finance the auto for the balance owed. This was 12/08/2009. The C.U. lady and I both talked to the GMAC rep, she, to explain what we were doing and I, having my name taken off of the account. The check was sent, I gave the man the car a couple days later and I thought I was done with it. About 2 weeks later I started getting calls from GMAC wanting MY next payment. I always asked for my call to be monitored for quality assurance so there may be a record. I got calls that I addressed daily! I rationally explained the situation daily! A couple weeks went by and I went to this Credit Union to ask why I was getting these calls. C.U. lady talked to someone and they agreed to stop payment on the payoff check and re-issue a new one. The C.U. lady gave ME the check that was made out to GMAC for ME to mail, which I promptly did! Wierd! During my daily calls from GMAC, I explained what was going on. One day finally, A GMAC person told me that yes, they recieved the check, to which I replied "YAY!"! About 2 hours later another GMAC person called me and said that the payoff amount was now about $170 more! So, at this point the vehicle is still in MY NAME! The C.U. let me know that what I need to do was to get with the purchaser of the vrhicle and meet at the C.U. and do the transaction all over AGAIN! AND I am the one to pay the $170ish. GMAC is threatening my credit over this whole deal. I did nothing wrong! I sold the vehicle because I lost my job and can't afford it. Anyway...I called Jimmy Gray Chevrolet, last week, where I bought the car and talked to their finance guy to sree if I needed to go in another direction. He said he'd tell his boss and he may or may not call me back. I called him again today and he never called me back! I was contactewd by the purchaser and he verified that I'm to go to the 1st South C.U. Friday and pay $170ish and the C.U. will issue another check with the new payoff amount. I do not see where I owe any money! As far as I care, the deal was done on 12/08/09 and I was releived of any further dealing with All of these people! Now they are messing with my good credit! I'm hating the business right now! I will never finance a car again!!!

bent over the barrell December 3, 2009

NO WONDER THEY WENT BANKRUPT!

Been with GM for 15+years. We needed to extend our lease. Called GMAC to see what was entailed. Seemed simple. They would send us lease extension paperwork in the mail, sign and return with a check. The extension payment by the way was $60 more than my original payment. 10 days and nothing. Call, no record of anything in their computer. They will send the paperwork. 7 more days and still nothing. Call yet again expressing our concern over negative reporting to credit bureaus and that we are tired of chasing them to give them their money! 6 more days go by and still nothing. Ordering a new GM vehicle. The Manager of the dealership requests a fax of lease extension paperwork directly to his office as well as a buyout amount of my original lease. They cannot give him any information about my lease without a mileage and inspection report AND the signing of the lease extension and payment. Mind you now I am 23 days into my first lease extension and need a second lease extensionwhile waiting for the delivery of my new vehicle. GMAC informs us that they cannot send a fax now that they need 48 hours! They cannot send the second extension paperwork until the first is signed and returned with payment! 4 more days, and the dealership finally gets the fax! We drive there to sign the paperwork and write them a check. Request the second extension and again they need 48 hours. 16 days later we finally get the fax and write them another check. Oops the dealership forgot to have us sign the paperwork, and they cannot process it. They harass us on a Saturday about signing. When we return the call to the number left on our machine, it turns out they are not even open Saturday.(after Thanksgiving) I had $1500 in bonus cash on my GM card towards my new vehicle and they limited me to $1000, so the original payment was increased by $15 per month. Wrote a check for $500 to pay the difference to keep the payment at our agreed amount. Bought the new Gm car signed all the paperwork INCLUDING the lease turn in paper for my original lease. Today, Got a letter FED X delivery. Dated november 28 ( A Saturday) stating that they were expecting my lease to be returned on October 27th. Apparently they didn't process the second lease extension although my check was cashed in a New York minute! They are going to use any action that the law allows to to take posession of the vehicle at our cost! What a fu**ing joke! It is sitting at the dealer lot where we just bought another $40, 000 GM car! Mabey if they kept their customer service department in AMERICA they would be able to provide the proper customer service. This is the LAST GM vehicle we will be buying! By the way we were so pissed we wanted to pay off my husbands truck loan with GMAC. When we called for the payoff, they said it would take the magic 48 hours, but that if we wanted them to calculate it manually it would only take 2 hours! NO wonder they went BANKRUPT. I believe they will be back to square one before you know it with this kind of business practice!!