Just spent 1 hour and about 45 minutes with these liars on the phone...Signed up originally for free trial. When I got the package, I called to confirm that this was the only package I would be reciving (There was a note outside that said refused packages would not be accepted) This made me suspicious! I was assured, there were no hidden costs, there was no auto ship and I would be charges nothing more than the shipping charge I agreed to. two weeks later, I go to pick up my 7 year old's daughter's insulin from the pharmacy and my credit card is denied. I call in, and I am over my limit. A charge of 79.90 was put through by GNS the day before. I didn't have enough room left on my account to charge the $410.00 medications. My daughter is insulin dependant and she could die without it.(Of course I mad other arrangements, but still, not everyone is in the position to do that at the spur of the moment!) Anyway I call GNS furious and in tears and I spoke to a very sweet nice girl who calmed me down, took my number and said she would have her supervisor call me back within 20 minutes. I gave her both my work and cell numbers. Of course I received no call in 20 minutes! Later that evening, I was at a meeting at school, and my cell phone rings and it is a "SUPERVISOR" from GNC and she assures me that she has taken care of the problem, that she had been getting similar complaints from other customers and the money would be returned to my account within 7-10 business days. Amen...end of story. All is Good until ten days goes by, and there is no refund. I try to call to no avail. Either phone is busy or no one answeres it! Then I get another deduction of 69.90 from my account and 2 more bottles of this totally useless crap they call "superfood". No, I can't have a refund because they have no record of any previous calls...Convenient huh? I am so angry right now, that I am going to write to Oprah. Her name was what made me think it might be worthwhile. I wonder if she would be intereested in our stories?