I use to work for this company, so I do know first hand about what this company is all about, and it's not good news. That sucks, I hear so many bad things about this company now and then that it is very sad. So many layoffs and soooooooooo much negativity from this place. WOW!!! It just got so much worse. How could you short employees on their checks?????...At first when this company was small and they needed so much help noone could keep up with the amount of calls coming into the call center for customers to cancel there orders and help with any problems they had. What kind of company won't give you a chance to get your refund back because they can't even pick up the phone after an hour of waiting. The company tries to hide alot of things and everyones too scared to say anything because of getting fired. Maybe you shouldn't hire your best-friends to work for you. Or someone you went to school with just because they need a job. It's pretty sad this company ended up like this...really sad...

I have been fighting with this company since March/April of this year trying to get the remainder of my refund back, only to be purposely "blocked" by them as per request of Molly Murphy, Head Customer Services. I have told her why I was not able to contact them earlier about my cancellation due to a diagnosis of cancer and recovering from the surgery I had undergone as a result, but they have turned deaf ears on me stating, "You had a contract and you did not fulfill it, therefore we will not be refunding the remainder of your funds." This is wrong because I didn't plan on getting cancer and having to undergo surgery to remove it. I have been fighting with them to get my full amount refunded and they have blocked me since. People beware. These are heartless, money grabbing people who could care less about your reasons for cancelling with their product as long as they can get as much as they can from you before you realize you've made a big mistake. I have reported them to the BBB, FTC, and the State Attorney General's Office. I want the rest of you to do so as well. This company must be stopped in the ways they take your money.

I agree with the rest of the posts in regards to this company. They falsely advertise 'free trial periods' of product and when you send it back they either deny receiving it or say they didn't receive it on time.

In my case they also doubled my order so they then charged my credit card for two orders at $78.80 a piece. The first order I placed said 'unprocessed' so I did it again and it processed so that's how they 'got me' for two orders.

The product was acai berry edge, which is totally bogus. It did absolutely NOTHING. I sent back three full bottles out of four and was charged a total of almost $160.00.

I have been going back and forth with them with the BBB complaint board and also disputed the charge on my credit card. The BBB complaint is filed but my credit card company said they couldn't interfere with 'return policies'.

This kind of crap seriously pisses me off!

I have been contacted by GNS about my letter to collections... I will let you know how things go... They are wanting to take care of things.. I will post as soon I as I know something.

The phone number for the company does work and has worked since March 2009. There was no wait time and I spoke with a person. The rules of the order are online but most people do not read them. They were also included on a sticker with the products and it does tell us the next charges and shipping. HOWEVER, most people do not read al lof that and think they are getting alot of pills for free-1st mistake. most people call to cancel their next shipment and think cancelling makes sure they cannot charge the $80-2nd mistake. The marketing on this product is very misleading. Most who pick7-14 day shipping do not get it until day 14 or later and then get $80 charges in 10 days. Those who do not receive anything still recieve charges and have the product reshipped to them. By this time the consumer is angry about charges and does not want this anymore, too bad - they are sending it out. YOU MUST SEND THIS PRODUCT BACK WITH A TRACKING NUMBER from the post office, or UPS. IF YOUR PACKAGE IS NOT SENT BACK WITH A TRACKING NUMBER - IT NEVER GETS PUT IN THEIR SYSTEM. It doesn't matter if your mail carrier swears they had to receive it, they will claim it WAS NEVER RECEIVED. If you send it back without their authorization number - THEY WILL NOT REIMBUSE YOU WITHOUT A FIGHT. Make sure you keep a copy of ANY number they give you - cancellation number, authorization number, the name of the person you spoke with. You need this information in case of any problems you may have.