I'm adding my complaint to the list. After receiving the 'auto-shipment' and calling for a return authorization number, I was told that I wasn't eligible for a refund. The 'trial' shipment that I received did not contain this sheet with their return policy in a large and bold font. The girl on the phone said that there was no way that they could have sent this shipment and charged my husband's card, if I hadn't agreed to it on the initial order. Like one of the other posts on this site, I know that I specifically didn't check the membership box. This product has NOT worked and a momentary lapse in judgment cost $69.90 and a huge argument with my husband, which is ironic since the my peri-menopausal lack of libido was one of the reasons I faltered and ordered this stupid product!!!