I attached herewith the scan copy of my Ticket No. VVTPWJ of Go Air mentioning Flight Cancellation ondt.10.12.2010. The airport staff at delhi Airport has taken my Bank account Details with a promise that full refund of the above cancellation will be credited to my Punjab National Bank Goregaon East Branch in my account no.1756000100914972. Please arrange & inform me.

I had a flight booked with Go Airlines from Mumbai to Delhi.The departure time was 10.30 am.All checkin formalities were completed, security check done...
Then we were told that the flight is delayed by 2hrs.

3hrs went be still no announcements were made.
Passengers got tired of waiting and wanted an answer.

They told that the flight that was supposed to come is stuck in Nagpur due to bad weather.
After a lot of shouting and head banging with the authorities, passengers were told that they would be accommodated in other flights.
They took our names to book us on other flights as per available seats.
1hr later they apologized saying that other airlines are not ready to accommodate passengers.

Meanwhile, they had made no other arrangements.
Then, they asked to get our tickets cancelled and get a full refund amount form.
But for this also they did not have necessary staff.

I got my ticket cancelled and booked another ticket to delhi with Indigo.
Now, i wanted my luggage back.

They were asking us to get our tickets cancelled but they had not thought of how would they return our luggage.
there was so much of chaos and confusion.

I had to shout and beg in order to get my luggage back, which i got 5mins before my checkin time for the other flight was about to get closed...phewwwwww

Such mismanagement is intolerable.
The whole day spend at the airport...loss of money, time...

from Mayur Shah <[email protected]> hide details 7:08 pm (34 minutes ago)
to feedback <[email protected]>
date Mar 21, 2010 7:08 PM
subject Reminder-IV, for REFUND OF Ticket no.. JS352F1 flightno.171 dt.02-Jan-2010
mailed-by gmail.com


---------- Forwarded message ----------
From: Mayur Shah <[email protected]>
Date: Jan 23, 2010 8:03 PM
Subject: kind AttN; Mr. Jehangir N Wadia
To: feedback <[email protected]>


Date: 21-Maech-2010

From: MAYUR DHANJIBHAI SHAH
404-Krishna Height
Mathuradas extn Road,
Kandivali-west
MUMBAI-400 067
Mobile: 98206 51355
Attn: Mr. JEH WADIA
To,
Mr. Jehangir N. Wadia
Managing Director,
GO AIR LTD.
Paper Box House,
Off Mahakali Caves Road
Andheri-East
MUMBAI.400093

SUB:-REFUND OF Ticket no.. JS352F1 flightno.171 dt.02-Jan-2010
Dear Sir,

My agent reported that 77 days have been elapsed but there in no refund sent by you. Quite strange and pity on you. That Flight career which boasts for international standards fails to pay refund to genuine customers.

I thank you for the sympathetic approach and understanding my inconvenience for unability to board flight no.171 dt.02-Jan-2010 Ticket no. JS352F1 due to bad weather.

I wrote to my Agent regarding refund but there is no reply from them .Jwalaji Tours - Amritsar Tel No. 09357257638, 0183-2546731
I contacted them 4 times (during 16:45 to a7:30 hrs.)on 02-Jan-2010 from Amritsar Airport. I had proof of this in my mobile bills.

Ultimately I am the sufferer.So I am approaching you directly.

You read the my case. A passenger suffered from natural calamity and unable to Travel.
You should refrain yourself from taking advantage i.e. "saying no refund." to a passenger like me who suffered the circumstances out of control due to natural calamities.

You are, therefore, once again requested to consider this as a special case and grant me the refund.

Hope to hear from you.

Thanks,

Mayur Shah
P.s.: This is for you kind information that Air India gave me full refund for their fkight. Govt of INDIA undertaking concern worked faster and nicely as compared to your boasting of INternational Standards.
c.c.: GO AIR LTD.
MUMBAI.


Details:
My tickets were to fly fm Amritsar to Mumbai via Delhi connection on 02-Jan-2010i.e
(1)Amritsar to Delhi <Air India-flight X142A-ticket no.IX12269969> and
(2)connecting flight of yours -Go Air- Delhi to Mumbai. Ticket no.JS352F1
Fl no.171
Dt.02.01.2010

But On 02.01.2010 all flights were cancelled from Amritsar Airport due to Bad weather and heavy fog.. No other means of transportation was available to
move out of Amritsar.

Hence all tickets were cancelled and fully refunded.

I had received full refund from Air India BUT I have not yet received refund from you.