Last July I purchased a set of cartridges for my printer. They arrived and I began installing them. Before the month was out, the black cartridge would not register. After arguing with a lady for nearly 1.5 hours on the phone, I finally had to give my credit card again so they could ship me a new cartridge and I could then return the old one. Otherwise they wanted me to ship them mine and several days later send its replacement. Running a business without a printer is not functional.

So it is now February and my printer starts printing on the right half of a sheet. I send the printer in for repair only to find out the yellow cartridge I purchase froze up and my printer carousel is damaged and out of alignment. This company takes a q9702a cartridge grinds off alignment tabs and sells it as a q3962a. Talking with customer service they are not concerned about their poor quality of products. I would NOT recommend this company to anyone.