I would like to share my horrible experience with Bodyworks in Lubbock, TX on 82nd street (Manager: Tim King). In September, I spoke to Tim King to find out what would be my option if I would want to try out their facilities (their pool ONLY) for some time so I can see if I can stick to the schedule and build up an exercise habit. Tim told me that the best option he could give me would be to pay a $99 membership fee and then I would still have to pay monthly payments of $59 (approximately). At that time, he immediately charged me over $228...initial membership fees and two months of payments. One month later, I received an email from ABC Financial that my account is past due. My entire payment information was given to Tim and I do not like to give up any payment information to strangers (he did not inform me that I would be contacted by ABC Financial)...therefore, I tried to contact Tim. I did not hear from him. After following up on several later attempts to contact him, I finally reached him several weeks later while being quite upset because ABC contacted me again. When I called the ABC automated system, the entire information for my account was wrong and they stated that I am past due $129!!!I paid $228 (membership fees and 2 months of membership and this information was obviously incorrect, because I only was a member for one month- even monthly fee could not be so high...!!!) Another option stated that my account is fine...My current account seems to be a big mess!!! ...I told Tim that I do not like dealing with harassing emails from a company that I do not know even know... especially when I spent an hour of my time making sure (in person) that he has everything that he needs from me when I opened a membership at the beginning of September. Now because of some problems that were NOT CAUSED BY ME, but because of BODYWORKS, I am having this very unpleasant experience ... and I lost my trust in their management, their accounting system, and their billing company. I enjoyed going to swim ...however, this is something that truly disrupts the main purpose of my workout (stress relief and physical relaxation)...I shared this information with the manager, he statd that my account is correct and everything is fine. However, a few days later, I keep receving fraudelent and harrasing emails from ABC Billing company...I agan contacted them but they stated that they do not have appropriate information from BODYWORKS (despite the fact that their manager stated that he resolved the problem several days ago). I am still having difficulties to communicate with either Bodyworks or ABC...because they seem to ignore my numerous attempts to communicate to them that my account is OK and their information is incorrect. They acknowledged it several times, , , but then Bodyworks does not seem to communicate with ABC... HORRIBLE BUSINESS PRACTICES!!! Based on feedback from other people...it appears that this is a VERY COMMON PROBLEM with BODYWOKS in LUBBOCK TX. I shared my experience with the owner of BODYWORKS because I thought that he(as an owner of thecompany) would appreciate knowing what type of customer service his staff provides to your clients. NO RESPONSE!... Amazing...